Job Description
- Junior-Mid Level IT support engineer with 3-5+ years’ experience.
- You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress.
- You will be required to communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation.
- You will be required to share knowledge and advise within the team.
- The most important part of this role is the service provided to the client and the communication with the client and management.
- You will also be required to work “out of normal hours” from time to time, if required by the client or management.
- You will be encouraged to think out the box and enhance productivity for clients and the business.
Requirements:
- Good Windows desktops operating system knowledge and experience (Windows 10-11).
- Beneficial – Windows Server / Server hardware & operating system knowledge and experience (Windows Server 2016 +), RAID architecture, Active Directory.
- Knowledge and experience with networking / connectivity hardware / infrastructure (Managed Switches, Fibre, VPN, Wireless, Ubiquiti, Ruijie beneficial).
- Microsoft 365 – knowledge and experience – M365 Admin, Email Services, OneDrive, SharePoint
- Experience with Microsoft Office applications.
- Knowledge of PBX solutions would be beneficial.
- Excellent customer interaction and communication skills (in technical and laymen terms)
- Experience working on support desk call logging systems, Excellent time management skills and strong problem solving abilities.
- Ability to work independently as well as in a team.
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