Job Description
Retail Operations Manager – Coastal (Kwa Zulu Natal)
The company is seeking to employ an Operations Manager based in Durban. The successful candidate will be a self-starter who is able to work independently within a pressurised environment. The successful candidate will be based in our Durban office with travel expected.
Responsibilities:
- Multi-site management
- Manage Retail Standards
- Franchisee Relationship Management
- Store Audits
- Financial Management, Budgeting and driving profit
- Build sustainable strategies per store in your control to improve performance and manage costs effectively
- Manage and test service levels in each store, increasing the customer experience
Desired Experience & Qualifications
- Matric / Grade 12
- A minimum of 5 years Retail or Franchise experience
- Fully competent in MS Office packages
- Excellent organisational, numeric and administrative skills
- Ability to multitask and prioritise effectively whilst working in a stressful environment
- Excellent interpersonal skills and ability to communicate at all levels
- Well groomed and professional
- Ability to maintain confidentiality
- Must have a flexible work approach
- Must be able to work under pressure
- Attention to detail
- Analytical skills
- Must be able to effectively and professionally deal with clients
Please take note that shortlisted candidates will undergo a background check and Polygraph test.
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