Job Description
Main Purpose
Coordinate and be responsible for the regional private and public sector operations. Work independently whilst collaborating with other departments when required. Ensure alignment with the business’s operational, functional, and strategic objectives.
Key Performance Areas
- Support customers based on products and services contracted as per contract and SLAs.
- Meet regularly with customer senior and operational staff.
- Ensure financial viability of customer accounts.
- Build long-term relationships with new and existing customers.
- Customer retention & expansion.
- Plan and meet SLA response times.
- Manage sub-contractors and partners for the regional work.
- Customer support tickets managed and closed timeously.
- Conduct customer training to customer satisfaction.
- Track and deliver on KPI’s.
- Develop and execute Standard Operating Procedures (SOP’s)
Key Responsibilities
- Alignment of the contract SOW and project deliverables pertaining to the designated contracts.
- Responsible for the development, execution, and monitoring of the Service Level Agreements for Private and Public Sector clients.
Customer Contract Management:
- Ensure deliverables are in place as per the applicable Service Level Agreements.
- Coordination of technical projects and improvement initiatives.
- Establishment, implementation and management of local infrastructure and resources or sub-contractors.
- Coordination of telephonic and on-site support.
- Planning and coordination.
- Ensure continuous communication with clients relating to project deliverables schedules (Daily/Weekly/Monthly).
- Monitoring of profit and losses relating to the execution of contract deliverables to maximize profit and revenue recovery.
- Build relationships with potential customers and identify potential sales opportunities from existing accounts.
- Assist in financial management through accurate monthly invoicing, improvement of DSOs, and optimization of operational expenses.
- Monitoring and management of all reports and reporting.
- Coordination of vendor management activities.
- Internal coordination of central support functions (Vending, IT, PM, Finance, Contract, Customer Services Desk, etc.).
- Ensure adherence to the required health and safety standards for contractors and deployed field staff.
Administration
- Client and contractor engagement minutes and action tracking.
- Adherence to compliance and governance relating to successful bid requirements.
Requirements
- Relevant tertiary diploma or degree in Engineering, Finance or IT.
- Project Management qualification (Preferred).
- Knowledge of financial and contract management with strong attention to detail.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Kwazulu-Natal
In Kwazulu-Natal, the demand for Engineering Management professionals continues to grow, driven by a strong focus on industrial development and innovation. Typically, companies in this region require engineering managers who can oversee complex projects, lead cross-functional teams, and implement sustainable solutions to drive growth and efficiency. Generally, these roles are found across various sectors, including technology, manufacturing, and natural resources.
In terms of compensation, salaries for Engineering Management positions in Kwazulu-Natal vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be difficult to determine without specific data, it’s common for senior engineering managers to earn between R800 000 and R2 million per annum, although this can significantly exceed these figures for more senior or executive roles. Typically, those with less experience may start in the range of R500 000 to R1 million per annum, but this can also vary widely.
Common skills required for Engineering Management positions include project management, technical leadership, business analysis, problem-solving, and stakeholder engagement. These professionals must possess strong communication and collaboration skills, as well as the ability to interpret complex data and make informed decisions. Additionally, experience in lean manufacturing, six sigma, or other process improvement methodologies can be highly valued.
These roles are commonly found across various industry sectors, including technology, where companies like Google and Microsoft often require engineering managers with expertise in software development and IT infrastructure. In manufacturing, companies typically look for professionals who can optimize production processes and manage supply chain logistics. In natural resources, engineering managers may oversee operations and ensure compliance with environmental regulations.
Career progression opportunities for Engineering Managers are diverse, with many senior roles available within large organizations or as independent consultants. With experience, they can take on leadership positions such as department head or even CEO of a subsidiary company. Furthermore, specialized skills in areas like business analytics or digital transformation can open up new career paths and opportunities in the field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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