Durban: ServiceNow Architect posted by IT Ridge Technologies

February 7, 2026 Jobs in Durban

IT Ridge Technologies

Kwazulu-Natal

Other IT/Computer

Job Description

Job Summary:

We are seeking a highly experienced Senior ServiceNow Architect with over 10 years of expertise in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration Management Database (CMDB), and Human Resource Service Delivery (HRSD). This role involves requirement gathering, effort estimation, client interaction, and leading implementation projects with various integrations.

Key Responsibilities:

Design and develop solutions and architectures on ServiceNow using industry best practices.
Gather requirements, estimate efforts, and interact with clients to understand their needs.
Lead ITSM, CSM, and LSD implementation projects, ensuring successful integrations.
Work on proposals and provide in-depth expertise on ITSM and CMDB modules, including Incident Management (IM), Problem Management (PM), Change Management (CM), Knowledge Management (KM), Release Management (RM), and Service Catalog.
Develop on ServiceNow, including Client Scripts, Server Scripts, Notifications, Inbound/Outbound email integrations, Workflow, and Flow Designer.
Evaluate new features within ServiceNow and recommend enhancements.
Integrate ServiceNow with other systems using API integrations.
Manage ServiceNow upgrades and work with Next Experience, Employee Centre, and Workspaces.
Utilize Integration HUB orchestrations for seamless system integrations.
Communicate effectively with both technical and non-technical audiences, providing clear written and oral communication.
Lead and collaborate with team members, facilitating negotiation and collaboration with internal stakeholders.
Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents.
Create comprehensive technical documentation.
Apply Agile methodologies to project management and development processes.
Troubleshoot and resolve complex technical issues, demonstrating strong analytical skills.
Work independently and as part of a team, fostering a collaborative environment.

Required Qualifications:

Bachelors degree in Computer Science, Information Technology, or a related field.
Over 10 years of experience in ServiceNow architecture and development.
Extensive experience with ITSM, LSD, CSM, CMDB, and HRSD.
Proven track record of handling implementation projects and integrations.
Proficiency in ServiceNow Development (Client Script, Server Script, Notifications, Email Integrations, Workflow, Flow Designer).
Strong understanding of Agile methodologies and project management.
Excellent communication and interpersonal skills.
Ability to prepare HLD and LLD documents and create technical documentation.
Strong troubleshooting and analytical skills.
Self-starter with the ability to work with limited supervision and lead a team effectively.

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Preferred Qualifications:

Experience with IT Asset Management (ITAM), Governance, Risk, and Compliance (GRC), and additional CSM and LSD modules.
ServiceNow certifications in relevant modules.

How to Apply

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About Other IT/Computer Jobs in Kwazulu-Natal

The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.

Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.

Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.

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The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.

Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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