Date | 2025-01-09 |
---|---|
Job Title | Customer Service Officer |
Employer | Donwyk More Information |
Salary | 13000 |
Category | Logistics |
Location |
Eastern Cape / East London |
Job Summary
We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.Duties and ResponsibilitiesAnswer customer inquiries via phone, email, and in-personDirect customers to online resourcesUpdate customer records in the system, including notes about interactionsPitch ideas for improving customer careCreate and maintain reports about customer interactionsAttend weekly staff meetingsParticipate in team-building activitiesDevelop a rapport with customersEncourage customers to complete surveysMake recommendations to management to improve customer experienceRequirements and QualificationsHigh school diploma or GED requiredAssociate or bachelor`s degree preferred2 years of experience using Microsoft OfficeBasic knowledge of office equipmentPrevious experience in an office or call center
Customer Service Officer position available in Eastern Cape, East London. This job position was posted by Donwyk. The job has been posted as a free ad on 2025-01-09 at 12:45:54 in the Logistics category
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