East London: Estate Manager posted by Kempston Recruitment

Minimum skills and experience required:

• Experience in estate, facilities, or property management
• Strong organisational and administrative capabilities
• Competent in contractor and service-provider management
• Excellent communication and stakeholder liaision skills
• Ability to manage staff effectively
• Strong record-keeping and reporting abilities
• Computer literate (MS Office, email, reporting systems)
• Financial awareness (petty cash, quotes, basic budgeting)
• Ability to work after hours when required

Duties and Responsibilities:

Landscaping and Ground Maintenance

• Ensure the estate’s appearance is consistently maintained by the landscaping team
• Conduct weekly checks of equipment registers and attendance registers
• Provide training and support to landscaping staff
• Maintain accurate and secure records of all landscaping activities
• Inspect storerooms and refuse areas weekly
• Review landscaping programmes every two weeks
• Ensure al grounds, lawns and shared spaces are neat, clean, and presentable

Security Management

• Oversee all estate security operations
• Report all security incidents, concerns, or queries in writing to the security company and escalate where necessary
• Monitor guard behaviour, performance, and overall presence
• Check the Security Incident Register daily
• Implement and monitor guarding point checks
• Compile and hand over incident reports to the Managing Agent

Contractor and Service Provider Management

• Issue contractors with estate rules and ensure compliance
• Enforce adherence through monitoring and issuing fines for non-compliance (with a 7-day notice)
• Maintain the gate access database and issues the correct access forms to residents
• Acquire and assess quotes for maintenance work (minimum of 3 quotes)
• Submit quotes to the Managing Agent and Trustees for approval
• Monitor service provider performance and issue fines where necessary

Client and Resident Liaison

• Act as the central liaison between residents, the Managing Agent, the HOA, and MHG
• Address resident queries and concerns professionally and timeously
• Facilitate clear communication between stakeholders
• Conduct regular inspections of Body Corporates and free-standing units regarding upkeep and maintenance

Maintenance and Operational Oversight

• Ensure all service providers operate within estate rules and contractual expectations
• Collect required documentation from new service providers and submit to the Group Operations Manager and Trustees where necessary
• Manage and escalate operational issues appropriately 
• Maintain structured and complete operational records

Homeowner Compliance

• Investigate homeowner rule violations
• Compile findings and hand them over to the Managing Agent for formal fine issuance

 
Financial and Administrative Controls

• Maintain knowledge of and operate within the approved estate budget
• Manage petty cash responsibly and maintain accurate logs
• Assist with compiling and submitting salary/wage information to the Managing Agent
• Ensure all administrative and operational records are stored securely

 
Water Meter Management

• Ensure accurate water meter readings are taken and captured
• Submit readings to the Managing Agent and Altevex
• Investigate and resolve discrepancies