About the RoleJoin international teams supporting global customers via phone, chat, and emailin Italian and English. This is a 100% work-from-home opportunity for South African residents with strong language skills and a customer-first mindset.Key ResponsibilitiesHandle inbound customer queries in Italian & English (phone/chat/email)Troubleshoot issues, process updates, and document interactions accuratelyMeet service levels (AHT, QA, CSAT) and follow security/compliance policiesCollaborate with global teams to escalate and resolve complex casesMinimum RequirementsNative/advanced Italian + strong English (spoken & written)Fibre internet (stable) ,computer and headsets will be provided if hiredQuiet, professional home workspaceShift flexibility (incl. some evenings/weekends & public holidays)Strong telephone etiquette and customer empathy; computer literateNice to HavePrior experience in customer service, call centre, hospitality, travel, or BPOCRM/ticketing exposure (e.g., Zendesk, Salesforce, Freshdesk)What Youll Get100% Remotesave on commute and work from anywhere in SAPaid training + continuous learning and career growth pathwaysInternational brand exposure and bilingual professional experienceSupportive team culture and performance-based progressionHow to ApplyEmail your CV to *****@*****.co.za line: Italian CSR Your Name (SA)Shortlisted candidates will be contacted for language and tech checks.