East Rand: Customer Support Manager posted by Fusion Personnel
Posted on 2025-04-30 00:00:00
| Employer | Fusion Personnel |
|---|---|
| Category | Clearing and Forwarding Sales |
| Location | Gauteng / East Rand |
Job Summary
- Matric
- National Diploma / Degree (advantageous)
- Valid Drivers License & Own Vehicle
- 5 – 8 years in customer support, technical service, or aftermarket roles in the mining industry
- Proven experience in managing teams and dealing with customers in technical environments
- MS Office & Power BI
- Maintain strong customer relationships (CRM) with the installed base and proactively identify new business opportunities
- Negotiate mutually beneficial spares and service contracts, ensuring long-term business sustainability
- Maintain and update customer satisfaction records
- Record and resolve customer complaints
- Maintain an up-to-date database of key customer contacts
- Ensure optimal equipment performance
- Gather customer operational data and establish equipment benchmarks to optimize service offerings
- Oversee and manage spares demand forecasts
- Maintain accurate and comprehensive customer records to support decision-making and strategic planning
- Develop and implement a Key Account Management (KAM) strategy to strengthen customer relationships and drive business growth
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