Job Description
About the Role
Fusion Personnel is seeking a skilled Service Administrator to join our team in East Rand. As a key member of our operations, you will be responsible for managing day-to-day administrative tasks, ensuring accuracy and efficiency in our invoicing processes, and providing exceptional customer service.
Key Responsibilities
- Process customer invoices and quotations accurately and timeously
- Perform daily invoicing across all departments, ensuring completeness and accuracy
- Scan, upload, distribute, and file supply-only invoices and credit notes using M-Files
- Cross-reference M-Files documentation against the previous day’s sales profitability reports to ensure invoicing is up to date
- Maintain daily invoicing targets and compile invoicing statistics and graphs
- Prepare, review, and manage customer and internal costings
- Process and issue credit notes, ensuring correct approvals and accurate system updates
- Review daily completed job sheets and ensure all jobs are correctly invoiced and closed on M-Files
- Complete, update, and close service and job cards, ensuring all information is accurate and compliant
- Correct and maintain Work-in-Progress (WIP) reports, including adding and updating kilometre (KM) records where applicable
- Answer and manage incoming call centre calls professionally and efficiently
- Log service calls accurately and allocate them to the relevant departments or technicians
- Follow up on outstanding purchase orders and liaise with suppliers and internal departments as required
- Update and maintain contract sheets, including maintenance and service contracts
- Monitor maintenance contracts by tracking hours used and availability
- Administer service contract customers, ensuring service checklists are completed and recorded
- Handle internal and external queries, including invoicing, costing, and billing-related queries
- Prepare and distribute weekly sales and sales profitability reports
- Ensure accurate record-keeping, filing, and document control in line with company procedures
- Perform general administrative duties and provide support to relevant stakeholders
- Carry out ad-hoc administrative and finance-related tasks as requested by management
Requirements
- Matric
- Valid Driver’s License & Own Vehicle
- 3 – 5 years’ experience in a similar role
- Proficiency in M-Files software
Qualifications
- Matric
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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