Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new services are introduced and oversee service transitions.
Responsibilities:
Manage, mentor, and guide the application support team.
Standardize processes and follow ITIL best practices.
Oversee daily team operations, ensuring SLA and KPI targets are met.
Coordinate with global teams to ensure 24/7 service continuity.
Partner with development teams and stakeholders to align services with needs.
Conduct regular service reviews to assess performance and plan improvements.
Handle escalations and lead response to critical issues.
Identify trends and implement process improvements.
Foster a culture of innovation and learning within the team.
Organize training sessions and mentor team members.
Ensure smooth onboarding of new applications and support readiness.
Requirements:
Proven experience in application support management.
Strong customer service skills.
Familiarity with ITIL principles.
Technical knowledge (e.g., C#, .NET, MS SQL, and message formats is a plus).
Excellent leadership, communication, and problem-solving skills.
Ability to collaborate across diverse teams and stakeholders.
Contact Hire Resolve for you next career-changing move
Our client is offering a highly competitive salary for this role based on experience.
You can contact Ambre Nell at *****@*****.co.za and use “Application Support Manager – PE” as your subject line. Alternatively, You can also visit the Hire Resolve website:
Select one of the buttons below to browse for more available jobs.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
Application Support Consultant. The ideal candidate will be responsible for Software Application supportStrong understanding in Financial Systems (Bookkeeping processes or a background working on or supporting ERP systems)Strong Microsoft Dynamics experien
Application Support Specialist Rneg (Fully remote)This role is fully remote this client is in an Information Technology house that values high-quality services by finding solutions to problems.The ideal candidate will need to have the following skills and
This software development company is seeking a Application Support Technician The ideal candidate will have a min of 1 years experience in Supporting Software .Matric is essA+N+ is required/Application support experience Strong SQL will be essential Send
Job Description:Requirements:• Relevant and extensive experience of providing customer support for a global organisation. • Strong technical skills (ideally SQL/C#) and commercial experience of supporting business solutions for large, complex end
Job Description:We have an amazing opportunity for an Application Support Analyst in Cape Town!!We require a candidate with:• Relevant and extensive experience of providing customer support for a global organisation. • Strong technical skills (id
Job Description:We have an amazing opportunity for Application Support Consultant in Cape Town!We require a candidate with:• Relevant Tertiary Information Technology or related qualification• 3+ years experience in Application Support• Prove
Job Description:We have an amazing opportunity for an Application Support Technician based in Cape Town!We require a candidate with:• MS SQL and MySQL• .Net and PHP applications• Internal systems-training provided• Bachelors or diploma
Job Description:Application Support EngineerWe have an amazing opportunity for an Application Support Engineer in Cape Town!We require a candidate with:• Matric / Grade 12• BSc Qualification or any other related qualification.• At least 3 ye
Application Support Analyst (12-Month Contract) (CPT) (EE)IT - Analyst, Data ManagementCape Town - Western CapeENVIRONMENT: A reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract where your wil
Duties & Responsibilities:- Application Support and maintenance- Provide dedicated support to Sales agent, including supporting and maintaining the applications they use.- Support and maintain all other applications 24/7, to ensure stability, systems a
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collabora
Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new serv
Click the button below and submit your email to receive email alerts with the latest jobs. This service is offered by Result Generation We do not save your information, and your email is the only information we forward to the service. If you wish to unsubscribe, please click here
×
Subscribe to Email Alerts.
To receive email alerts with the latest jobs. Please enter your email address to subscribe.
Job Opportunity: Night Shift Control Room Monitor Paarl OfficeWe are hiring a reliable, dedicated individual to work an 8-hour night shift, 5 days a week,…
Location: This role can be based at any of our branches in Durban, Johannesburg, Cape Town or Port Elizabeth. Required Experience: Bachelors degree or higher…
Job Description:Join of the most successful services firm, specializing in Advisory, Audit, Assurance & Taxation. We require a candidate with:• Degree or Tax Diploma• A…
Develop detailed design drawings and specifications for mechanical, structural and process equipment, using computer-assisted drafting (CAD) Solidworks Coordinate with and consult otheCAD workers to design,…
A reputable renewable client of ours in Windhoek, Namibia is seeking a Solar Design Engineer to join their team. Key Requirements: +2 years experience in solar…
Grade 12 esssential Full creditors function, reconciliation, within the FMCG sector. Group charge-outs and export knowledge. Experience on Sage Pastel advantageous, advanced Excel skills Available…
Qualifications & Experience:- Proven experience in branch or retail management, with strong leadership and sales skills.- Ability to manage budgets and interpret financial reports.- Excellent…
Key Responsibilities:1. Health & Safety ComplianceCollaborate with the SHEQ Manager to implement and maintain health, safety, and environmental policies.Ensure compliance with all regulatory requirements to…
A reputable Engineering Consulting firm is looking for a Junior Draughtsman to join their team in Cape Town! Key requirements:Relevant Diploma/Degree in DraughtingMinimum of 1-year…
Hire Resolve`s client is looking for Riggers to join their team in the North West. Responsibilities:Be responsible and accountable for the engineering servicesPerform rigging and other…
SECURITY SITE MANAGER Position designated to applicants ito the EE Act Strict screening in terms of requirements will be adhered to. Only applications with the…
Financial Administration/ Controller (POS 24341)Somerset WestR 15 000 to R 20 000 per monthJob Purpose:As the Financial Administrator you be will be responsible for maintaining financial records,…
Eastern Cape: Application Support Manager posted by Hire Resolve
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global operations. The ideal candidate will possess experience with application support, technical knowledge, and a solid understanding of ITIL principles, along with the ability to manage growth as new services transition into the team.
Responsibilities:
Lead and manage the application support team, providing guidance, support, and performance feedback.
Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
Oversee daily operations of the application support team to ensure effective service delivery.
Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Work closely with teams in other regions (shared service centers) to coordinate support efforts and share best practices.
Facilitate smooth shift transitions to maintain 24/7 service coverage and continuity.
Collaborate with development teams, service owners and product owners to ensure alignment on service delivery and application performance.
Engage with business stakeholders to understand their needs and ensure services meet expectations
Identify trends and areas for improvement within the support processes and implement necessary changes.
Promote a culture of continuous improvement, encouraging team members to contribute ideas and initiatives.
Assess team training needs and coordinate training sessions to enhance skills and knowledge.
Mentor team members, fostering a culture of professional growth and development.
Manage the transition of new applications, ensuring smooth onboarding and support readiness.
Schedule and conduct regular service review meetings with application owners and stakeholders to assess the performance of the services, address concerns, and plan for future optimizations.
Ability to conduct and direct research into IT issues and products as required
Become efficient in the use, workflow and capabilities of the system used for support
Requirements:
Proven experience in application support management
Strong customer support experience
An understanding of/the ability to read and debug code advantageous
C#, .NET, MS SQL advantageous
An understanding of different message formats advantageous
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Familiarity with ITIL principles and practices.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with diverse teams and stakeholders.
If you are interested in a career move, kindly forward your CV to Gaby Turner at *****@*****.co.za Alternatively, you may send your CV to Hire Resolve Application Support Manager position available in Eastern Cape, Eastern Cape. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-11-29 at 00:10:45 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Select one of the buttons below to browse for more available jobs.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collaboration with other regional application support teams to ensure seamless continuity and effective support for our global o
Application Support Consultant. The ideal candidate will be responsible for Software Application supportStrong understanding in Financial Systems (Bookkeeping processes or a background working on or supporting ERP systems)Strong Microsoft Dynamics experien
Application Support Specialist Rneg (Fully remote)This role is fully remote this client is in an Information Technology house that values high-quality services by finding solutions to problems.The ideal candidate will need to have the following skills and
This software development company is seeking a Application Support Technician The ideal candidate will have a min of 1 years experience in Supporting Software .Matric is essA+N+ is required/Application support experience Strong SQL will be essential Send
Job Description:Requirements:• Relevant and extensive experience of providing customer support for a global organisation. • Strong technical skills (ideally SQL/C#) and commercial experience of supporting business solutions for large, complex end
Job Description:We have an amazing opportunity for an Application Support Analyst in Cape Town!!We require a candidate with:• Relevant and extensive experience of providing customer support for a global organisation. • Strong technical skills (id
Job Description:We have an amazing opportunity for Application Support Consultant in Cape Town!We require a candidate with:• Relevant Tertiary Information Technology or related qualification• 3+ years experience in Application Support• Prove
Job Description:We have an amazing opportunity for an Application Support Technician based in Cape Town!We require a candidate with:• MS SQL and MySQL• .Net and PHP applications• Internal systems-training provided• Bachelors or diploma
Job Description:Application Support EngineerWe have an amazing opportunity for an Application Support Engineer in Cape Town!We require a candidate with:• Matric / Grade 12• BSc Qualification or any other related qualification.• At least 3 ye
Application Support Analyst (12-Month Contract) (CPT) (EE)IT - Analyst, Data ManagementCape Town - Western CapeENVIRONMENT: A reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract where your wil
Duties & Responsibilities:- Application Support and maintenance- Provide dedicated support to Sales agent, including supporting and maintaining the applications they use.- Support and maintain all other applications 24/7, to ensure stability, systems a
Hire Resolve`s client is looking for a Application Support Manager to join their team in Port Elizabeth, EC. The purpose of this role is to lead our application support team in delivering high-quality services. This role requires strong collabora
Lead the application support team to deliver high-quality, seamless services for global operations. Collaborate with regional teams, development groups, and stakeholders to ensure effective support and continuous improvement. Manage team growth as new serv
Click the button below and submit your email to receive email alerts with the latest jobs. This service is offered by Result Generation We do not save your information, and your email is the only information we forward to the service. If you wish to unsubscribe, please click here
×
Subscribe to Email Alerts.
To receive email alerts with the latest jobs. Please enter your email address to subscribe.
Overall Purpose of the Role:To generate business for one of our leading clients in the financial sector, as an insurance sales consultant in the Short-Term…
Supermarket ManagerOur Client a Giant in the Supermarket Industry is looking for experienced Supermarket Manager to join their team in Estcourt. For the position we…
Hire Resolve`s client is seeking a highly skilled and motivated Mechanical Engineer or Engineering Technician/Technologist to join their dynamic team in Cape Town. The ideal…
Are you ready to make a difference? Join our innovative team and be part of a project that tackles real-world challenges with cutting-edge technology.Don`t miss…
The below is an overview of your responsibilities (but is not limited to); Marketinga. Generate a marketing communication strategy and annual programme of action.b. Manage…
Digital Marketing Manager (Paid & Organic Media + SEO) (CPT Hybrid)Media/Marketing/SalesCape Town – Western CapeENVIRONMENT: LEAD and execute on clients Paid Media campaigns, Organic Media…
We are looking for a motivated and organized Office Administrator to join our team in the Insulation & Sheet-metal industry, based in Montague Gardens. The…
Job Description:We have an amazing opportunity for a Product Owner in Cape Town!We require a candidate with:• Experience with designing and implementing functionality in web-based…
RequirementsA bachelor’s degree in civil engineering from an accredited university or college.4-5 years of experience as a site engineer, civil engineer or an equivalent role.Demonstrated…
English Home Language Subject Leader SACAI FET requiredThe Subject Leader is responsible for overseeing and ensuring the quality of curriculum content, instruction, and assessment within…
Renowned in the realm of private education, my client is a leading network of co-educational, non-denominational schools dedicated to shaping well-rounded individuals equipped for success…
