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Eastern Cape: Customer Service Administrator posted by Staff Solutions

Customer Service Administrator

Posted on 2025-04-24

Employer Staff Solutions
Salary 0
Category Manufacturing
Location Eastern Cape  /  Eastern Cape

Job Summary

Key Performance Areas:  

Customer Service Coordination  

  • Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. 
  • Receiving, processing and distribution of all customer orders placed & follow up on any back orders.  
  • Generate customer quotes, sales orders, tax invoices and credit notes. 
  • Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution. 
  • Maintain effective working relationships with sales force to jointly satisfy customer demands. 
  • Provide regular feedback to clients and sales force regarding order fulfilment status. 
  • Manage and attend to incoming calls from customers and walk in customers. 
  • Maintaining a delivery note register for all manual orders. 

Supply Chain & Stock Control  

  • Generate purchase orders, goods received notes, purchase notes, return notes, Journals etc. 
  • Handling of supplier queries should they arise with your transaction. 
  • Track incoming orders and follow up on back orders.  
  • Manage the receiving of products from suppliers and maintain related receipt documents. 
  • Assist with Stock control and stock forecasting. 
  • Assist with month end Stock counts and stock balancing. 
  • Report on stock that is close to expiry and on slow moving stock. 
  • Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders.  

Distribution & Logistics   

  • Plan Customer & Regional deliveries in line with a route plan. 
  • Oversee the picking of stock where required, and manage the load and dispatch process in line with Client requirements (where applicable and stock is under your control) 
  • Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
  • Manage the routes and logistics to ensure on time and full deliveries to clients and minimum 
  • cost to Company.

 Health, Safety & Quality  

  • Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE) as required. 
  • Execute tasks in a safe and careful manner.  
  • Maintain good housekeeping, ensure chemical products are safely stacked and stored. 
  • Responsible for administering the Company quality program in accordance with customer and Company requirements. 
  • Assist with reporting and managing Product Non-Conformances  
  • Assist with quality and safety instructions and requirements in accordance with Company needs. 
  • Assist with various administrative tasks regarding product labels, product information, MSDS and all other safety and quality management templates for the Product Portfolio 
  • Check that all stock leaving the store has the required COA and or MSDS sheets.
  • Assist with arranging of tests on various products.  
  • Manage database in support of the product portfolio.  

Office Support & Communication  

  • Assist with procurement of consumable / office items for your area. 
  • Regularly report on customer, stock and delivery matters to ensure robust operations. 
  • Manage data / information at warehouse as per Company Policy 
  • Immediately flag any risks/liability to Company

Skills  

  • Customer Service 
  • Stock Management (Basic – to prevent wastages) 
  • Distribution & Logistics skills  
View Job  Eastern Cape: Admin Manager €“ Packhouse posted by Farm Manager SA

Competencies 

  • Customer Service Orientated  
  • Accuracy / Attention to detail 
  • Planning & Organising 
  • Time Management Deadline Orientated   
  • Problem-solving  
  • Systematic  
  • Financial aptitude  
  • Professional Verbal & Written Communication

Computer Literacy   

  • Intermediate knowledge of other MS Office packages (e.g. Word, Power Point etc.) 
  • Intermediate knowledge of virtual programs (e.g. MS Teams, Zoom etc.)  
  • Intermediate knowledge of ERP System – Syspro  

Customer Service Administrator position available in Eastern Cape, Eastern Cape. This job position was posted by Staff Solutions. The job has been posted as a char8000 ad on 2025-04-24 at 01:08:00 in the Manufacturing category

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