Customer Service Coordinator
Posted on 2025-02-07
Job Summary
Customer Service Coordination
- Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area.
- Receiving, processing and distribution of all customer orders placed & follow up on any back orders.
- Generate customer quotes, sales orders, tax invoices and credit notes.
- Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution.
- Maintain effective working relationships with sales force to jointly satisfy customer demands.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Manage and attend to incoming calls from customers and walk in customers.
- Maintaining a delivery note register for all manual orders.
Supply Chain & Stock Control
- Generate purchase orders, goods received notes, purchase notes, return notes, Journals etc.
- Handling of supplier queries should they arise with your transaction.
- Track incoming orders and follow up on back orders.
- Manage the receiving of products from suppliers and maintain related receipt documents.
- Assist with Stock control and stock forecasting.
- Assist with month end Stock counts and stock balancing.
- Report on stock that is close to expiry and on slow moving stock.
- Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders.
Distribution & Logistics
- Plan Customer & Regional deliveries in line with a route plan.
- Oversee the picking of stock where required, and manage the load and dispatch process in line with Client requirements (where applicable and stock is under your control)
- Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
- Manage the routes and logistics to ensure on time and full deliveries to clients and minimum
- cost to Company.
Health, Safety & Quality
- Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE) as required.
- Execute tasks in a safe and careful manner.
- Maintain good housekeeping, ensure chemical products are safely stacked and stored.
- Responsible for administering the Company quality program in accordance with customer and Company requirements.
- Assist with reporting and managing Product Non-Conformances
- Assist with quality and safety instructions and requirements in accordance with Company needs.
- Assist with various administrative tasks regarding product labels, product information, MSDS and all other safety and quality management templates for the Product Portfolio
- Check that all stock leaving the store has the required COA and or MSDS sheets.
- Assist with arranging of tests on various products.
- Manage database in support of the product portfolio.
Office Support & Communication
- Assist with procurement of consumable / office items for your area.
- Regularly report on customer, stock and delivery matters to ensure robust operations.
- Manage data / information at warehouse as per Company Policy
- Immediately flag any risks/liability to Company
Skills
- Customer Service
- Stock Management (Basic – to prevent wastages)
- Distribution & Logistics skills
- Competencies
- Customer Service Orientated
- Accuracy / Attention to detail
- Planning & Organising
- Time Management
- Deadline Orientated
- Problem-solving
- Systematic
- Financial aptitude
- Professional Verbal & Written Communication
Computer Literacy
- Intermediate knowledge of other MS Office packages (e.g. Word, Power Point etc.)
- Intermediate knowledge of virtual programs (e.g. MS Teams, Zoom etc.)
- Intermediate knowledge of ERP System – Syspro
Customer Service Coordinator position available in Eastern Cape, Eastern Cape. This job position was posted by Staff Solutions. The job has been posted as a char8000 ad on 2025-02-07 at 21:08:30 in the Manufacturing category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Roodepoort: Customer Service Consultant posted by Sutherland Global
Travel ConsultantsSutherland is seeking to employ vibrant, customer centric and dynamic Frontline Agents, to join our team of BPOs experts. You will be working on an international brand in the Travel sector. If you are looking to build a fulfilling career
View Job
Customer Service Consultant
Durban Central: Customer Service Representative posted by La Lucia Healthcare Hospital
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be ab
View Job
Customer Service Representative
Southern Suburbs: Customer Care Agent / Receptionist – Urgently Needed posted by Spartan Recruitment Services
Urgent Recruitment for Customer Care Agent / ReceptionistOur company is urgently seeking a dedicated and enthusiastic Customer Care Agent / Receptionist to join our team.Responsibilities:Greet and assist clients and visitors.Answer and direct phone calls.P
View Job
Customer Care Agent / Receptionist – Urgently Needed
East London: Customer Service Officer posted by Donwyk
We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support
View Job
Customer Service Officer
Uitenhage: Air & Sea Freight Customer Service Operator
Our Client is seeking an Air & Sea freight Customer Service Operator to build, manage and maintain relationships with a portfolio of customers, providing excellent levels of service consistently. Provide sales support to the Business Development Managers i
View Job
Air & Sea Freight Customer Service Operator
Vereeniging: Customer Service Consultant – Urgently Needed posted by LCC MARKETING
LCC Marketing is a direct sales and marketing company that is currently on the lookout for the next entrepreneur. We offer a wide range of services to our respective clients globally. We assist businesses in connecting with their target audience and optimi
View Job
Customer Service Consultant – Urgently Needed
Midrand: Customer Service Engineer I
We are looking for a Customer Service Engineer I who is all about solving technical problems and providing top-notch support. You’ll be the first line of defense for our clients, ensuring seamless resolution of technical issues while delivering an outsta
View Job
Customer Service Engineer I
Centurion: Customer Services
Minimum Requirements: Grade 12 Internal sales experience Experience with export documentation SAP experience Excellent telephone manner Duties and Responsibilities: Process customer purchase orders and quarterly price updates. Request and control document
View Job
Customer Services
Northern Suburbs: Customer Service Trainee posted by PHK Management
Kohler Motors N1 City, belonging to the Bosch Car Service network, is looking for a young person to be trained as Customer Service Advisor. The successful applicant must be matriculated, well groomed and well spoken, love cars and like to work in a pleasan
View Job
Customer Service Trainee
Ladysmith: Customer Services Agents In-Store – Must Have Matric/Immediate Start posted by Mai International Recruitment
Job Summary:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensur
View Job
Customer Services Agents In-Store – Must Have Matric/Immediate Start
Cape Town City Centre: Customer Service Agent – (Shipping / Export)
S/Subs Company needs the skills of an experience CRM agent for the shipping / export division Matric 3 years exp in the same type of position Good overall knowledge of shipping / export forwarders POD"s Export Documentation Shipment bookings Liaise with se
View Job
Customer Service Agent – (Shipping / Export)
Vereeniging: Customer Service Consultant – Urgently Needed posted by LCC MARKETING
LCC Marketing is a prominent outsourced sales and marketing establishment that specializes in consumer acquisition and retention. We offer a wide range of services to assist businesses in connecting with their target audience and optimizing their return on
View Job
Customer Service Consultant – Urgently Needed
Johannesburg: Customer Services Consultant
Roles and Responsibilities 1. Customer Communication: Answer inbound calls and route them to the appropriate department or individual. Provide timely and professional responses to customer queries, ensuring clarity and satisfaction. 2. Email and Messaging
View Job
Customer Services Consultant
Bellville: English & Afrikaans Speaking Customer Service Consultant – 3 Month Contract
One of our clients in the pharmaceutical industry is in need of a Customer Service Consultant to join them in Bellville on a 3-month contract. Candidate must reside within close range to Bellville. Candidate must be fluent in English and Afrikaans. Looking
View Job
English & Afrikaans Speaking Customer Service Consultant – 3 Month Contract
Johannesburg: Customer Service Rep
Job Description: As a Customer Service Representative in retail, you will be the first point of contact for customers in the store. Your primary responsibilities include assisting customers with product inquiries, guiding them through their shopping experi
View Job
Customer Service Rep
Cape Town City Centre: Customer Service Uk Collections
URGENT: UK Collections Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their UK Collections campaign to join their team for a UK Collection campaign. • Must reside in Cape Town • Will be based
View Job
Customer Service Uk Collections
Cape Town City Centre: Customer Service Agent: Ottery, Cape Town
Our client in Ottery, Cape Town, has a new opportunity in their Sales department for a Customer Service Agent This role will report directly to the Shipping Manager. Requirements: In possession of an appropriate tertiary qualification backed by hands-on ex
View Job
Customer Service Agent
Johannesburg: Customer Service Liaison – Randburg
Customer Service Liaison needed in Randburg. This candidate would need to be: Energetic Proficient in MS Office Proficient in Sage/Pastel Self managed Able to interact with customers daily, telephonically and face to face. Pre-requisite is that the candida
View Job
Customer Service Liaison – Randburg
Johannesburg: Senior Field Sales / Customer Service (Logistics / E-Hail) 6 Month Contract
One of our international E-hail clients are looking for an experienced and technical savvy individual to join their JHB team as a Senior Expansion Coordinator (Operations / Logistics Analyst / Coordinator). This will be on a 6-month contract basis, hence w
View Job
Senior Field Sales / Customer Service (Logistics / E-Hail) 6 Month Contract
Umhlanga Rocks: Customer Service Representative (Manufacturing)
As a customer service representative, you will be responsible for: Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quote
View Job
Customer Service Representative (Manufacturing)
Johannesburg: Customer Service Advisor
Qualifications: Matric B Tech in Mechanical Engineering , Electrical Engineering , Industrial Engineering and or a strong background in Service and Operational Environment Experience in Sage X3 Advanced Excel Skills Project and Planning skills Experience a
View Job
Customer Service Advisor
Johannesburg: General Manager – Customer Services
BA / BS / Masters Degree in Business Administration, Marketing etc. 5-8 Years proven track record as GM experience within Financial Services, IT or Publishing environment General Manager - services and customer care Experience in Membership and Customer Se
View Job
General Manager – Customer Services
Johannesburg: Team Leader: Customer Service
Requirements: Must have at least 2 years Team Leader/ Supervisor experience in a Bank Call Centre Matric and a relevant tertiary qualification preferably with a leadership component Must be available to work from the office on rotational shifts through wee
View Job
Team Leader
Vereeniging: Customer Service Consultant – Urgently Hiring posted by Lawson Direct Channel
Join Our Team as a Customer Service Consultant!Are you passionate about helping others? Do you thrive in a fast-paced environment? Were looking for enthusiastic Customer Service Consultants to join our dynamic team!What Youll Do:*Provide top-notch support
View Job
Customer Service Consultant – Urgently Hiring
South Africa: Customer Services Consultant
Responsibilities: Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer
View Job
Customer Services Consultant