Eastern Cape: Hotel Operations Manager posted by Hospitaity Hire SA

February 2, 2026 Jobs in Eastern Cape

Hospitaity Hire SA

South Africa

Catering / hospitality

Job Description

A boutique 5-star hotel in the Eastern Cape is seeking an experienced Hotel Operations Manager to support the General Manager in the day-to-day running of the hotel . This is a hands-on, senior operational role requiring strong leadership, excellent Front Office expertise, and well-rounded hotel experience across all departments. The successful candidate will play a key role in ensuring seamless daily operations, exceptional guest experiences, and consistent service standards in a refined, intimate hotel environment. Accommodation is provided. Core Requirements Candidates must meet the following criteria: Proven experience as a Hotel Operations Manager, Rooms Division Manager, or Senior Duty Manager Strong Front Office background within boutique 5-star or luxury hotel environments Solid all-round hotel operational experience (Front Office, Housekeeping, Guest Services, F&B interface) Experience working closely with a General Manager in daily hotel operations Strong understanding of 5-star service standards and personalised guest experiences Willingness to work shifts , including weekends and public holidays South African ID Matric (Grade 12) Relevant Hotel / Hospitality Management qualification Confident leadership, strong communication, and excellent organisational skills Role Overview Assist the General Manager with the daily operation of the hotel Ensure smooth coordination between Front Office, Housekeeping, F&B, and Maintenance Maintain consistent service delivery aligned to boutique 5-star standards Oversee guest experience, VIP handling, and service recovery Conduct Duty Manager shifts and act as senior management on duty when required Support staffing, rosters, performance management, and team development Monitor operational standards, presentation, and guest feedback Assist with implementing operational procedures and continuous improvement initiatives Ideal Profile Highly hands-on and operationally strong Calm, polished, and confident in guest-facing situations Detail-oriented with a strong sense of ownership Comfortable working in a close-knit, boutique hotel team Passionate about hospitality excellence and leadership development This role is ideal for a strong all-round hotel operator looking to step into a senior leadership position within a boutique 5-star environment. Only candidates meeting the minimum requirements will be considered.

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How to Apply

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About Catering / hospitality Jobs in South Africa

The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.

Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.

Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.

Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.

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Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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