Eastern Cape: Short Term Rental Controller posted by Staff Solutions
Posted on 2025-06-03 00:00:00
| Employer | Staff Solutions |
|---|---|
| Category | Automotive Sales |
| Location | Eastern Cape / Eastern Cape |
Job Summary
Key Performance Areas
- Drive achievement of short-term rental (STR) targets and budgets.
- Ensure high-quality customer service and communication to build strong client relationships and provide tailored solutions.
- Conduct telesales, manage quote records, and maintain a prospects register.
- Submit weekly and monthly stock utilization and count reports.
- Prepare and finalize refinance and defleet documentation.
- Manage reservations, deliveries, and collections of STR fleet units.
- Coordinate transport scheduling, trip planning, and invoicing.
- Ensure all required delivery documentation is complete, accurate, and authorized (e.g., credit applications, signed contracts, customer orders).
- Invoice for rental periods (daily/weekly/monthly), including excess hours.
- Liaise with debtors for account-related matters and follow up on payments.
- Ensure forklifts and machinery have valid load test certificates.
- Coordinate with the workshop for machine readiness prior to delivery.
- Handle customer complaints and queries with professional resolution and timely follow-up.
- Provide general administrative and operational support to the manager.
Minimum Qualifications & Experience
- Education: Grade 12 / Matric
- Experience: Minimum 3 years in a similar administrative or fleet coordination role.
- Computer Literacy: Advanced proficiency in MS Outlook, Word, and Excel.
- System Knowledge: Proficient in Kerridge system (data entry and reporting).
Required Knowledge & Skills
Knowledge Areas:
- Customer service principles and standards
- Quality control and cost efficiency in product distribution
- Business-level English communication (written and verbal)
Skills:
- Active listening and clear communication
- Critical thinking and problem-solving
- Decision-making and time management
- Reading comprehension and report generation
- Negotiation and interpersonal communication
- Mathematical and analytical reasoning
- Resource management (materials and scheduling)
Abilities:
- Influence and motivate team members toward shared goals
- Handle pressure and adapt to changing environments
- Plan, organize, and prioritize work effectively
- Show initiative, accountability, and commitment to professional development
- Maintain emotional stability and professionalism under pressure
General Competencies
- High attention to detail and analytical ability
- Strong work ethic and personal integrity
- Excellent written and verbal English communication
- Ability to interact with internal and external stakeholders at all levels
- Friendly, professional, and service-oriented demeanor
- Willingness to work overtime and be available for standby as required
Licences and Registrations
- Valid EB / Code 8 Driver’s License
Preferred Qualifications & Experience
- Experience using the Kerridge system
- Background in fleet management
- Experience in maintaining and updating customer databases
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