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Eastern Cape: Short Term Rental Controller posted by Staff Solutions

Eastern Cape: Short Term Rental Controller posted by Staff Solutions

Posted on 2025-06-03 00:00:00

Employer Staff Solutions
Category Automotive Sales
Location Eastern Cape  / Eastern Cape

Job Summary

Key Performance Areas 

  • Drive achievement of short-term rental (STR) targets and budgets.
  • Ensure high-quality customer service and communication to build strong client relationships and provide tailored solutions.
  • Conduct telesales, manage quote records, and maintain a prospects register.
  • Submit weekly and monthly stock utilization and count reports.
  • Prepare and finalize refinance and defleet documentation.
  • Manage reservations, deliveries, and collections of STR fleet units.
  • Coordinate transport scheduling, trip planning, and invoicing.
  • Ensure all required delivery documentation is complete, accurate, and authorized (e.g., credit applications, signed contracts, customer orders).
  • Invoice for rental periods (daily/weekly/monthly), including excess hours.
  • Liaise with debtors for account-related matters and follow up on payments.
  • Ensure forklifts and machinery have valid load test certificates.
  • Coordinate with the workshop for machine readiness prior to delivery.
  • Handle customer complaints and queries with professional resolution and timely follow-up.
  • Provide general administrative and operational support to the manager.

Minimum Qualifications & Experience

  • Education: Grade 12 / Matric
  • Experience: Minimum 3 years in a similar administrative or fleet coordination role.
  • Computer Literacy: Advanced proficiency in MS Outlook, Word, and Excel.
  • System Knowledge: Proficient in Kerridge system (data entry and reporting).

Required Knowledge & Skills

Knowledge Areas:

  • Customer service principles and standards
  • Quality control and cost efficiency in product distribution
  • Business-level English communication (written and verbal)

Skills:

  • Active listening and clear communication
  • Critical thinking and problem-solving
  • Decision-making and time management
  • Reading comprehension and report generation
  • Negotiation and interpersonal communication
  • Mathematical and analytical reasoning
  • Resource management (materials and scheduling)

Abilities:

  • Influence and motivate team members toward shared goals
  • Handle pressure and adapt to changing environments
  • Plan, organize, and prioritize work effectively
  • Show initiative, accountability, and commitment to professional development
  • Maintain emotional stability and professionalism under pressure

General Competencies

  • High attention to detail and analytical ability
  • Strong work ethic and personal integrity
  • Excellent written and verbal English communication
  • Ability to interact with internal and external stakeholders at all levels
  • Friendly, professional, and service-oriented demeanor
  • Willingness to work overtime and be available for standby as required
View Job  Johannesburg: Policy & Procedure Specialist

Licences and Registrations

  • Valid EB / Code 8 Driver’s License

Preferred Qualifications & Experience

  • Experience using the Kerridge system
  • Background in fleet management
  • Experience in maintaining and updating customer databases

Click Go Apply to apply online!


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