Short-Term Insurance Claims Handler
Posted on 2025-04-28 01:08:13
| Company | Staff Solutions |
|---|---|
| Salary | 0 |
| Category | Other Finance/Accounting |
| Location | South Africa / Eastern Cape / Eastern Cape |
Job Summary
- Collecting required information and documentation pertaining to claims
- Registration of claims
- Follow through with claims process until finalization
- Keeping the client up to date on the progress of the claims process
- Update company records as required to reflect initial information about the claim as well as any changes that are made later
- Upselling
- Addressing various coverage issues
- Problem-solving
- Any other ad-hoc duties which may be assigned
Taking control of outstanding claims by;
- Ensuring regular follow ups and feedback to clients;
- Ensuring collection from claims box;
- Ensuring continuous and timeous attendance to claims;
- Ensuring client satisfaction on all claims.
General Client Management:
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails, etc.
- Respond to client inquiries/issues within the established timelines
- Manage their own diary/follow up system
- Monitor and review client satisfaction
- Maintain up-to-date records of all communication with clients
Requirements:
- Insurance Products: 2 to 3 years
- Claim Handling: 2 to 3 years
- Matric Certificate (Grade 12)
- Tertiary Qualification advantageous
- RE5 Examination advantageous
- 3 years experience in short-term claims – non-negotiable
- Computer skills and knowledge (Word, Excel, Outlook, Internet)
Key Competencies:
- Fully Bilingual in English and Afrikaans
- Professionalism – Working in a corporate environment
- Effective communication skills – written and verbal
- Excellent telephone etiquette
- Problem assessment and problem solving
- Dealing with difficult customers
- Customer service orientation
- Self confidence
- Neat and Organised
- Planning and Prioritising
- Attention to detail and Accuracy
- Flexibility / adaptability
- Fast Learner
- High level of responsiveness
- Team player with exceptional interpersonal and solution-oriented attitude
- Able to perform under pressure
- Must understand marketplace trends and best practices to meet client needs
- Good mathematical skills
- Ability to prioritise and self-manage work loads
- Strong negotiation skills
- Positive attitude
- Behaving in an ethical manner at all times
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