Minimum Requirements Qualifications: Matric (Grade 12) Bachelors Degree or National Diploma in Digital Marketing, Communications, Business Management, or a related field Experience: At least 5 years of experience in social media and/or digital marketing management, including paid media Proven experience with platforms such as Facebook Business/Ad Manager, LinkedIn Campaign Manager, and YouTube Studio Strong background in social media listening, analytics, and performance reporting Familiarity with online reputation platforms such as Google Reviews, HelloPeter, and others Previous work in agency environments or internal digital teams within consumer-facing brands preferred Key Responsibilities Social Media Management Manage and grow multiple social media platforms including Facebook, Instagram, LinkedIn, Twitter, and YouTube Develop and schedule content calendars across platforms Oversee content development, creative direction, and copywriting Set up, optimise, and manage paid social media campaigns (especially Facebook and LinkedIn) Monitor and analyse campaign performance, producing regular reports and recommendations Track trends in social media and digital engagement, advising the broader team on opportunities Collaborate with internal teams to align marketing goals with digital strategies Manage leads and customer interactions via integrated CRM systems Optimise Facebook Chatbots and lead nurturing workflows Community Management Actively engage with communities on social media platforms Provide timely and professional responses to customer queries, compliments, and complaints across social media, Google Reviews, HelloPeter, and other platforms Monitor community feedback, manage engagement metrics, and escalate issues when needed Assist in driving positive engagement during events and campaigns Online Reputation Management Monitor digital channels for brand mentions and sentiment Use ORM tools to track sentiment, share of voice, media classification, and engagement Respond to online reviews and work to convert negative feedback into positive brand experiences Develop strategies for proactively increasing positive reviews and content Deliver reputation reports and insights with actionable recommendations Identify potential risks or crises and apply conflict resolution principles Digital Marketing Support Support the marketing team in the development and analysis of digital campaigns Assist with content marketing and performance reporting across all platforms Conduct competitor analysis and trend reporting Contribute to campaign planning and execution with a digital-first approach Technical Competencies Facebook Business Manager / Ads Manager LinkedIn Campaign Manager YouTube Studio and Analytics Instagram for Business Google Analytics and Google Data Studio CRM & chatbot integration platforms ORM Tools (e.g., sentiment analysis, share of voice tools) Proficiency in Microsoft Office Suite and other digital marketing platforms Essential Skills and Attributes Strong copywriting and communication skills Excellent understanding of digital and social media platforms Solid knowledge of paid media, campaign optimisation, and performance analytics Ability to identify and mitigate reputational risks Proactive and solutions-oriented Highly organised with strong time-management skills Analytical thinker with strong attention to detail Customer-focused with a professional approach to social engagement Resilient and able to work under pressure Collaborative mindset with a willingness to learn and adapt This is a great opportunity for a digital-savvy professional to take ownership of a key function within a growing brands marketing environment. If youre passionate about social media, reputation management, and delivering measurable impact through digital channels, we encourage you to apply.

This role is pivotal in maintaining a strong and positive brand presence across all digital platforms, managing online reputation, and ensuring consistent engagement and communication with target audiences. Non-Negotiable Requirements: Bachelors Degree or National Diploma in Digital Marketing, Business Management, Communication, or a related field Matric Certificate Minimum 5 years proven experience in Social-Media and/or Digital Marketing Management within a fast-paced environment Demonstrated experience managing paid media campaigns across Facebook, LinkedIn, and YouTube Strong understanding of Online Reputation Management (ORM) tools, analytics, and reporting Proficiency in social media listening and insights tools Hands-on experience in: Facebook Business/Ads Manager LinkedIn Campaign Manager YouTube Studio South African Citizen Key Responsibilities: Manage and maintain all corporate social media channels, including Facebook, Instagram, LinkedIn, Twitter, and YouTube Create, implement, and monitor content calendars aligned with brand and campaign objectives Set up, manage, and optimise paid media campaigns to drive measurable engagement and conversions Oversee creative content, copywriting, and asset development for social channels Monitor and respond to customer queries, compliments, and complaints on social media and review platforms (Facebook, Google, HelloPeter, etc.) Conduct social listening and sentiment analysis to proactively manage brand perception Identify online threats or crises and apply effective conflict resolution techniques Generate and analyse reports on campaign performance, engagement metrics, and ROI Collaborate closely with the Digital Marketing Manager, Sales, and Customer Service teams to align strategies and messaging Ensure compliance with company brand standards and uphold professional online communication Skills & Competencies In-depth understanding of social media trends and digital marketing analytics Excellent written and verbal communication skills Advanced computer literacy (MS Office Suite, Google Analytics, Google Data Studio) Strong organisational and multitasking abilities Proactive problem solver with exceptional analytical skills Ability to manage online communities with professionalism and empathy Creative, innovative, and strategic thinker with strong attention to detail Key Performance Indicators (KPIs) Positive social sentiment and brand reputation metrics Increased engagement and follower growth across all platforms Timely and professional response rate to customer interactions Achievement of paid campaign performance and ROI targets Accurate and insight-driven monthly reporting To Apply: Only candidates who meet all non-negotiable requirements will be considered. Send your CV, supporting documents/qualifications, and a recent head & shoulders photo. If you do not receive feedback within two weeks, please consider your application unsuccessful.

Purpose of The Job The Social Media & Online Management Reputation Specialist will stay on top of the social media trends. The utmost role and responsibility of the Social Media & Online Management Reputation Specialist is to create and maintain a favorable brand image of the company and its products. The incumbent is in charge of every social media account of the company’s brands and monitors how the brands are engaging with the audience, along with other pertinent metrics. This person will assist and implement paid media ads on these social media channels and furthermore, will handle the negative publicity on various review and rating platforms and websites. To co-ordinate and assist in the management of social media channels, including Facebook, Instagram, LinkedIn, YouTube, amongst others, and manage social community management to ensure a professional brand presence on these social media platforms. Amongst the responsibilities, the role will help keep up with online reputation, support the Marketing team and track media performance Minimum Requirements: Matric (Grade 12) Bachelor’s degree or National Diploma in Digital Marketing, Business Management, Communication, or related field 5 years of experience in Social Media Management and/or Digital Marketing management and Paid Media Management in a fast-paced environment Experience either within social media agencies or within digital/social media departments in creative and strategic brands Experience in Facebook Business/Ad Manager/ LinkedIn Campaign Manager, YouTube Studio Experience in social media listening, insights tools, analytics, reporting An understanding of the social web, including blogs, forums, social networks, microblogs, photo/video sharing, ratings, and reviews, etc. Experience in leveraging social media with consumer support, and working with consumer support teams Main Responsibilities: Social Media Marketing Extensive experience working with Facebook, Instagram, LinkedIn, Twitter, and YouTube Creation, implementation and scheduling of content calendars across social channels, namely Facebook, Instagram and LinkedIn Oversee the development of creative/assets and copywriting for social channels Facebook Page management of various brands In-depth knowledge of Facebook Business/Ads Manager Set up, manage, and optimise paid media campaigns across various social channels, namely Facebook and LinkedIn, and drive results using paid media on these channels Optimise and manage Facebook Chatbots Create specific strategies and objectives, help formulate and execute plans, manage the implementation thereof and report on objectives and ROI. Assist with analysing data from the various platforms, providing feedback and ensuring the implementation of any new strategies Extensive knowledge in digital and social analytics Manage Social Media Interactions and Leads via the CRM platform Analyse campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, and social advertising campaigns. Identify emerging social and digital trends and communicate this with the rest of the team Collaborate with Digital Marketing Manager and other teams, like marketing, sales, and customer service Copywriting (would be an advantage) Content Marketing (would be an advantage Community Management Daily monitoring and community management of multiple social media accounts Provide Social Customer Service by responding to queries, complaints/compliments in a professional and timeous manner on social media and online platforms, namely Facebook, Google, HelloPeter and other platforms Manage reporting so to analyse the data from the various platforms, and provide feedback to the Digital Marketing Manager Online Reputation Management Actively monitors mentions of the brands on social media and other digital platforms Proactively engages on such platforms and assists in building positive brand perception and reputation Custodian of ORM tools and creates and manages reporting using such tools Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews Monitor trends in social media tools, applications, channels, design and strategy Implement ongoing education to key stakeholders to remain highly effective Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management Perform competitor reviews and share with appropriate management Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyse, review, and report on effectiveness of campaigns in an effort to maximize results Spotting opportunities to generate positive social media coverage and managing social media at events and initiatives Social Media listening & Online Reputation Management as well as generating and presenting actionable insights to maintain a positive sentiment for the brand Reaching out to dissatisfied customers is an important procedure to control negative reviews Focusing on forums, tweets, images, or publishing positive reviews is also the responsibility of a reputation manager Digital Marketing: Assists the marketing team in all other functions as required The incumbent will support the Marketing team with research, analysis and designing for social media campaigns within the Company Technical Expectations: Social Media Facebook Page, Creator Studio and Facebook Business/Ads Manager LinkedIn Page and LinkedIn Campaign Manager Instagram Pages and Business/Ads Manager Twitter campaign analytics Instagram campaign analytics Twitter Analytics Report Facebook Analytics Report Instagram Analytics Report YouTube channel Analytics Report LinkedIn Analytics Twitter Comparison Facebook Comparison Instagram Comparison YouTube channel Comparison Facebook Ads Insights Facebook Insights Audience Creation Ad optimisation Google Analytics Google Data Studio Online Reputation Management: ORM is expected to work on the following areas, manage proper reporting & recommendations and take necessary corrective steps: Share of voice report Sentiment analysis report Media Type analysis report Media Classification report Key Skills and Competencies: In-depth knowledge of Social Media channels In-depth knowledge of Facebook Business/Ads Manager Solid understanding of copywriting and digital marketing Knowledge of relevant Marketing and Sales processes and procedures (including Digital and Social Media) Advanced Computer Literacy (MS Office Suite; other relevant discipline-specific software programs) Communication skills (both verbal and written) Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues An understanding of the social web, including blogs, forums, social networks, microblogs, photo/video sharing, ratings and reviews etc Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution principles to mitigate issues Maintains excellent writing and language skills Makes evident good technical understanding and can pick up new tools quickly Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution Organised and able to multitask