eThekwini: Claims Specialist posted by Customer Experience People SA Ltd

Were Hiring: Claims Specialist! Are you the one people call when things go wrong because you always find the right answer? Do you love solving complex claims, uncovering the real story, and delivering fair outcomes? If yes this role is made for you. Join a Team Where Your Expertise Really Matters Step into a dynamic role where youll handle Accidental Damage claims, drive successful Recoveries, and manage ThirdParty liability all while making a real impact on customer experience and business outcomes. Here, you wont just process claims. Youll own them, investigate them, and deliver resolutions that count. What Youll Do Own a diverse portfolio of AD, thirdparty, and recovery claims Assess liability, validate evidence & analyse claim circumstances Engage confidently with customers, insurers & stakeholders Drive recoveries and negotiate outcomes that maximise value Handle complex queries and complaints with professionalism Keep accurate, compliant and detailed case notes Deliver fair, fast, and highquality decisions What You Bring Matric /NQF Level 4 equivalent 13 years relevant experience in insurance Strong insurance background (motor insurance a big win) Experience with AD claims, thirdparty liability and/or recoveries Brilliant communication & negotiation skills A sharp investigative mindset Confidence handling inbound & outbound calls Ability to work under pressure and meet SLAs Solid Microsoft Office skills Why Youll Love It Here Benefits designed to help you thrive, personally and professionally Fully covered medical insurance 100% paid for, because your health comes first Performance-based incentives your hard work = real rewards Tenure recognition bonuses we celebrate your loyalty Attendance bonuses show up, get rewarded Monday breakfasts & dignity packs start the week supported Growth & career development programmes your future is our priority A collaborative, positive, peoplecentric culture a place where you truly belong Core Behaviours At Huntswood, our people are dependable, driven, and collaborative and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life: Deliver WOW! Own it take personal responsibility for getting things done, find a way. Deliver Unbelievable Service – Create WoW moments for your customers every time. Servant Leadership Enable and empower all employees. Our people are at the heart of our success. Do the right thing Be Empathetic Be respectful to everyone, always Act with integrity, even when no one is looking. Winning Mindset Bring your Agame every day. Passion is contagious- work every day like it is your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring forward your best ideas. Its not just about what we do, but how we do it our behaviours are what make us special.