Position : Make-Up Artist Department : Sales Location : NARS Makeup Artist, ARC Gateway PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the team as a Make Up Artist for Dolce & Gabbana. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you! Purpose of the Role The purpose of the role is to provide exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the DG brand image. This description is not all inclusive of the responsibilities. KEY RESPONSIBILITIES MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY Achieve monthly and annual sales targets. Focus on the make-up axis as a key driver Assist in setting up and driving sales at events/launches/retailer activities once certified by DG Provide feedback on sales/customer related issues or concerns timeously. BRAND MANAGEMENT Monitor competitor activity, stay up to date with current industry trends. Ensure that hygiene and safety standards are maintained according to brand requirements at all times. Adhere to and maintain brand standards at all times. STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS Ensure that stock is merchandised according to merchandising guidelines. Report out of stock to line manager daily to drive sales and maintain an exceptional client experience. Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management. Implementation and adherence to operating procedures and policies at all times. Ensure adherence to asset control and security procedures. Execution of all responsibilities with regard to point of sale. CUSTOMER EXPERIENCE Provide exceptional and consistent client experience to all customers. Uphold and reinforce the Customer journey and experience standards. Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks. Use expert makeup skills when demonstrating products to customers. Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience. Drive increased customer database (attraction of NEW customers). Implementation of CRM processes and procedures. TEAMWORK Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable. Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company Support and assist new team members with onboarding and orientation. Ensure that exceptional; consistent standards are maintained. Live the company and brand values. ADMINISTRATION Complete daily tracking sheets/reports and submit as required. Provide retail reports and updates as required. Assist the Store Manager and Assistant Manager as required. COMPETENCIES Deciding and Initiating Action Working with People Relating & Networking Adhering to Principles and Values Persuading and Influencing Planning and Organizing Delivering Results & Meeting Customer Expectations Coping with pressure and setbacks REQUIREMENTS/QUALIFICATIONS At least 3 years cosmetics experience within a retail environment At least 3 years advanced make- up experience Certificate in Make-Up is compulsory Must be able to demonstrate expert knowledge and current industry trends Must be a team player, an active learner and problem-solver Must be willing to work weekends and shifts as required by the retailer Must have own transport
