A luxury 5 hotel is in search of a dynamic Executive Housekeeper to manage the department and staff and to ensure five-star quality and service. Minimum Experience and Qualification Required: * Matric * Computer literacy * Three Years Degree or diploma in hotel management or Similar (Beneficial) * Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage. * Strong Operational/Technical Knowledge. Key Performance Objectives: Responsible for cleanliness, orderliness and appearance of the entire Hotel. Ensure that rooms are made as per company standard. Prepare and manage Annual Housekeeping Budget. Maintain par stock of guest supplies, cleaning supplies, linen and uniform. Organize inventories with Accounts and General Store for linen, uniform, fixed assets and consumables Perform stock takes of operating equipment, guest amenities and chemicals Pay attention while organizing pest eradication activities. Develop and implement Housekeeping systems and procedures Prepare reports for management information. Assist Purchase department in selecting suppliers for items related to Housekeeping. Linen & amenities control, including counts, quality and wear and tear Control and supervise Horticultural activities. Manage Housekeeping contractors according to SLA`s Attending and resolving guest complaints. Verification of supplies consignments. Organize on-the job training and evaluate its effectiveness. Approval of the Functional Manual of the department. Manage and rectify all audit requirements Recommend recruitment of new personnel. Handle email requests in a professional and effective manner, Handle guest inquiries in a professional and effective manner: Ensure knowledge of hotel room categories and layout of the property Ensure knowledge of different offerings at the property Resolution of customer complaints; Sense of ownership; Operate the hotel`s Property Management System: OPERA, Daily inspection of public areas and employees` locker rooms. Daily briefing of Supervisors/ Executives. Develop, empower and motivate Housekeeping team members Ensure adherence to SHE (Safety, Health and Environment)Coordinating the preventive maintenance schedule of rooms and public area with maintenance department. Ensure that Housekeeping cyclical cleaning plans and action plans are in place e.g. weekly flushing of toilets/running water taps in vacant rooms etc. Immediately attending to guest requests. Liaise effectively between departments. The position is live-in, single occupancy. Please forward your CV with contactable references.