Franschhoek: Barman posted by Intellistaff Ltd

Location: Franschhoek A Role Overview: This position is responsible for delivering exceptional service and ensuring an outstanding guest experience in line with five-star hospitality standards. The role requires a genuine passion for hospitality, extensive knowledge of beverages and cocktails, and a commitment to maintaining high service levels. Main Responsibilities: · Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with five-star standards. · Understand the sequence of service and proactively anticipate guest needs. · Handle guest complaints and comments professionally, escalating issues to the Restaurant Manager or Manager on Duty when appropriate. · Maintain comprehensive knowledge of the menu and wine list to offer informed recommendations. · Ensure prompt and accurate beverage service to pool and restaurant guests. · Demonstrate expert-level cocktail knowledge and prepare drinks upon request. · Assist with special guest requests and accommodate non-menu items where possible. · Restock and check the coffee station for each service/shift to ensure consistent barista operations. · Perform cleaning duties as required, including polishing cutlery and glassware, and cleaning floors, fridges, windows, and service areas such as buffet stations. · Light and maintain the fireplace in the restaurant and bar during winter months. · Accurately enter transactions into the Easipos system. · Complete shift-end cash-ups and submit for verification and sign-off by the Manager on Duty. Experience and Skills: · Minimum of 1 year of experience in a similar role within a five-star establishment. · Proven knowledge of bar set-up, beverage service, hygiene protocols, and advanced cocktail preparation. · Familiarity with operating food and beverage machinery, equipment, and tools. · Proficiency in POS systems, preferably Easipos. · Excellent communication skills. · Strong guest service orientation. Inherent Requirements: · Matric or equivalent qualification. · A wine certificate or mixology training is advantageous. · Preference will be given to candidates residing in Franschhoek and surrounding areas.