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Franschhoek: Duty Manager / Host – Luxury Guest Farm – Franschhoek | Lb posted by HotelJobs

Franschhoek: Duty Manager / Host – Luxury Guest Farm – Franschhoek | Lb posted by HotelJobs

Company
HotelJobs

Location
Western Cape

Job Type
Other IT/Computer

Job Description

<p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Duty Manager / Host Luxury Guest Farm</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Location:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> Franschhoek<br></span></span></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Salary:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> R18,000 R25,000 Negotiable DOE | Live Out<br></span></span></p><p style="text-align:start"></p><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay.<br></span></span></p><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Key Responsibilities:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guest Experience & Hosting</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Warmly welcome and orientate guests on arrival<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guide the flow of check-ins and check-outs with efficiency and care<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ensure all departments are aligned for guest arrivals and key rituals<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Conduct final room checks in collaboration with the Housekeeping Manager<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Update bookings, guest records, and manage extensions or changes of stay<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Schedule or adjust rituals, rhythms, and experiences during guest visits<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Liaise with external practitioners where necessary<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Coordinate additional activities, transfers, and reservations<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Process and record guest purchases from the Farm Shop and Atelier with accuracy<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain and manage the cleanliness and readiness of guest golf carts<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">House & Daily Flow Oversight</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Serve as the connection point between guests and internal teams<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guide the daily rhythm of the house in collaboration with department leads<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Identify and report maintenance issues and ensure follow-through to resolution<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain awareness of the house environment, flow, and guest presence<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Support activity set-ups and shared spaces with attentiveness and foresight<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Hold a calm, clear presence within the team and address concerns constructively<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ensure alignment with the propertys high standards and service ethos in all guest touchpoints<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Stock & Ordering Oversight</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Conduct monthly stock takes of the Farm Shop and operating equipment<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Carry out weekly checks to identify replenishment needs<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain and update digital inventory records<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Steward stock consciously, balancing practicality and creativity while minimising waste<br></span></span></p></li></ul><p style="text-align:start"></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guiding Principles</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes:<br></span></span></p><p style="text-align:start"></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Acting with accountability and care in all responsibilities<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Leading with discernment and consistency<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Working harmoniously with the wider team<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Operating in alignment with key values:<br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Be impeccable with your word<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Do not take anything personally<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Do not make assumptions<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Always do your best<br></span></span></p></li></ul></li></ul><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.</span></span></p>
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