Franschhoek: Duty Manager / Host – Luxury Guest Farm – Franschhoek | Lb posted by HotelJobs

Duty Manager / Host Luxury Guest Farm Location: Franschhoek Salary: R18,000 R25,000 Negotiable DOE | Live Out Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay. Key Responsibilities: Guest Experience & Hosting Warmly welcome and orientate guests on arrival Guide the flow of check-ins and check-outs with efficiency and care Ensure all departments are aligned for guest arrivals and key rituals Conduct final room checks in collaboration with the Housekeeping Manager Update bookings, guest records, and manage extensions or changes of stay Schedule or adjust rituals, rhythms, and experiences during guest visits Liaise with external practitioners where necessary Coordinate additional activities, transfers, and reservations Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager Process and record guest purchases from the Farm Shop and Atelier with accuracy Maintain and manage the cleanliness and readiness of guest golf carts House & Daily Flow Oversight Serve as the connection point between guests and internal teams Guide the daily rhythm of the house in collaboration with department leads Identify and report maintenance issues and ensure follow-through to resolution Maintain awareness of the house environment, flow, and guest presence Support activity set-ups and shared spaces with attentiveness and foresight Hold a calm, clear presence within the team and address concerns constructively Ensure alignment with the propertys high standards and service ethos in all guest touchpoints Stock & Ordering Oversight Conduct monthly stock takes of the Farm Shop and operating equipment Carry out weekly checks to identify replenishment needs Maintain and update digital inventory records Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests Steward stock consciously, balancing practicality and creativity while minimising waste Guiding Principles The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes: Acting with accountability and care in all responsibilities Leading with discernment and consistency Working harmoniously with the wider team Operating in alignment with key values: Be impeccable with your word Do not take anything personally Do not make assumptions Always do your best This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.