Menu Close

Franschhoek: Duty Manager posted by Craven Cottage CC

Franschhoek: Duty Manager posted by Craven Cottage CC

Posted on 2025-06-18 00:00:00

Job Summary

Responsibilities:

Facilitate a seamless stay: planning of the guest journey and making contact with guests during their stay for updates / feedback
Deal with and or escalate guest challenges / complaints
Monitor guest feedback, driving improvements based on this feedback
Ensure that all guest facing teams maintain a professional and polished
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism
Work closely with Finance and Reservations teams.
Schedule training on challenging feedback to improve service delivery.
Communicate occupancy changes or room moves to all departments
Conducting regular training on current and updated SOP’s
Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered
Manage the monthly reconciliation of Front Office External Supplier Accounts
Manage O-status and Management Accounts
Minimize waste and control resources within the front office department.
anaging the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain Health and Safety standards

Requirements:
 

Matric
Tertiary qualification in Hospitality or Hotel Management
Valid Driver’s license
Ability to work shifts including night shift.
Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience
Computer skills including proficiency in the use of Protel and MS office
Attention to detail
Innovation for results
Initiative and change agent
Teamwork, cross organisational collaboration and building high performance teams
Personal and professional integrity of the highest standard
Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
View Job  Pretoria East: Paralegal posted by Campbell Attorneys
You'll receive alerts for new jobs in Franschhoek, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Franschhoek: Chef – Franschhoek

Requirements Previous experience in a busy upmarket establishment approx. 80 seats in the position of Sous chef or Head chef Previous experience in working...


View Job
Chef – Franschhoek

Franschhoek: Partnerships & Gifting Manager

Duties Strategic partnerships Identify, pitch and secure collaboration opportunities with companies, brands, agencies and corporate clients that align with...


View Job
Partnerships & Gifting Manager

Franschhoek: Duty Manager | La Residence

The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are...


View Job
Duty Manager | La Residence

Franschhoek: Resident Head & Facilitator posted by Kendrick Recruitment

Resident Head amp Facilitator Luxury Wine Estate FranschhoekKendrick Recruitment is recruiting for a Resident Head amp Facilitator to join a luxury wine...


View Job
Resident Head & Facilitator

Franschhoek: Partnership & Gifting Manager posted by Kendrick Recruitment

Partnership amp Gifting Manager Luxury Wine Estate FranschhoekKendrick Recruitment is now seeking a Partnership amp Gifting Manager to join a prestigious...


View Job
Partnership & Gifting Manager

Franschhoek: Restaurant Manager posted by HotelJobs

OverviewWe are looking for a passionate and experienced Restaurant Manager to lead and inspire a dynamic team in a high-end country dining ...


View Job
Restaurant Manager

Franschhoek: Receptionist | Luxury Wine Estate | Franschhoek | Ss posted by HotelJobs

Receptionist Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a professional and courteous Receptionist to join a luxury wi...

View Job  Johannesburg: Debt Review 3 Month Contract posted by Isilumko Staffing

View Job
Receptionist | Luxury Wine Estate | Franschhoek | Ss

Franschhoek: Community Projects Manager posted by Kendrick Recruitment

Community Projects Manager Luxury Wine Estate Franschhoek Salary Negotiable DOEKendrick Recruitment is currently seeking an experienced and passionate...


View Job
Community Projects Manager

Franschhoek: Activity Guide posted by Kendrick Recruitment

Activity Guide Luxury Wine Estate FranschhoekKendrick Recruitment is seeking an experienced Activity Guide to join a luxury wine estate based in...


View Job
Activity Guide

Franschhoek: Customer Service Manager posted by Kendrick Recruitment

Customer Service Manager Luxury Wine Estate FranschhoekKendrick Recruitment is seeking an experienced and professional Customer Service Manager to join a...


View Job
Customer Service Manager

Franschhoek: Financial Manager – Production posted by Kendrick Recruitment

Financial Manager Production Luxury Wine Estate Franschhoek Salary Negotiable DOEKendrick Recruitment is currently seeking a highly skilled and...


View Job
Financial Manager – Production

Franschhoek: HOUSEMAN posted by Leeu Collection South Africa (Pty) Ltd.

Experience and SkillsMinimum of 2 years of experience in a luxury hotel or similarKnowledge of cleaning products, techniques and methodsBe able to...


View Job
HOUSEMAN

Franschhoek: Hotel Porter / Driver posted by Leeu Collection South Africa (Pty) Ltd.

The Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...


View Job
Hotel Porter / Driver

Franschhoek: Housekeeping Manager (Executive Housekeeper) posted by Leeu Collection South Africa (Pty) Ltd.

Experience and SkillsMinimum of 5 years of experience in a similar position within a 5 star luxury propertyImpeccable communication skills both written and...


View Job
Housekeeping Manager (Executive Housekeeper)

Franschhoek: CHEF DE PARTIE posted by Leeu Collection South Africa (Pty) Ltd.

Are you a passionate and skilled Chef de Partie looking to elevate your culinary journey? Were seeking a dedicated professional to join our dynamic kitchen...


View Job
CHEF DE PARTIE

Franschhoek: SOUS CHEF posted by Leeu Collection South Africa (Pty) Ltd.

Assist the Executive Chef in maintaining standard and an efficient operation, controlling and guiding the staff of all kitchens, you are the second in...

View Job  Eastern Cape: Junior Chef posted by Craven Cottage CC

View Job
SOUS CHEF

Franschhoek: Junior Pastry Chef posted by Leeu Collection South Africa (Pty) Ltd.

Main ResponsibilityAs a Junior Pastry Chef, you are responsible for creating a variety of baked goods and desserts, ensuring quality, consistency, and...


View Job
Junior Pastry Chef

Franschhoek: Receptionist posted by Kendrick Recruitment

Receptionist Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a professional and courteous Receptionist to join a luxury wine estate based in...


View Job
Receptionist

Franschhoek: Waiter posted by Kendrick Recruitment

Waiter Luxury Wine Estate Franschhoek Salary Negotiable DOEKendrick Recruitment is now seeking an experienced and enthusiastic Waiter to join a renowned...


View Job
Waiter

Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior...


View Job
Night Auditor | La Residence

Franschhoek: Porter | La Residence posted by The Royal Portfolio

The Porters at La Residence are a vital part of our guests experience during their time with us. From assisting with luggage during arrivals and departures,...


View Job
Porter | La Residence

Franschhoek: Reservationist posted by Kendrick Recruitment

Reservationist Luxury Wine Estate FranschhoekKendrick Recruitment is currently seeking a professional and engaging Reservationist to join a prestigious...


View Job
Reservationist

Franschhoek: Housekeeper posted by Kendrick Recruitment

Housekeeper Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a reliable and detail-oriented Housekeeper to join a luxury wine estate located in...


View Job
Housekeeper

Franschhoek: Porter posted by Kendrick Recruitment

Porter Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a reliable and hardworking Porter to join a luxury wine estate based in...


View Job
Porter

Franschhoek: Duty Manager | La Residence posted by The Royal Portfolio

The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are...


View Job
Duty Manager | La Residence

Share this to someone who needs a job:
Posted in Jobs in Franschhoek, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area