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Franschhoek: Duty Manager posted by Craven Cottage CC

Job Description

Duties:
 
Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team.
Work closely with Finance and Reservations teams.
Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation.
Conducting regular training on current and updated SOP’s and additional services implemented.
Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately.
Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
Manage O-status (zero balance) and Management Accounts
Minimize waste and control resources within the front office department.
Managing the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain Health and Safety standards
 
Requirements:
 
Matric
Tertiary qualification in Hospitality or Hotel Management
Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience would be advantageous
Valid Driver’s license
Ability to work shifts including night shift.
Computer skills including proficiency in the use of Protel and MS office
Sustainable quality and attention to detail
Innovation for results
Initiative and change agent
Teamwork, cross organisational collaboration and building high performance teams
Personal and professional integrity of the highest standard
Certificate in First Aid / Fire Fighting / Health and Safety would be advantageous
Preference will be given to candidates from Franschhoek and neighbouring areas

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Estate Agent Jobs in Western Cape

The Estate Agency profession is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to manage and sell properties. Typically, estate agents work with private clients, property developers, or real estate investment companies, helping them buy, sell, and rent out properties. Generally, this field offers a stable career path with opportunities for growth and advancement.

Salaries for estate agents in the Western Cape can vary widely depending on factors such as experience, company size, industry sector, and location. Typically, entry-level positions may start within a broad range of R200 000 to R400 000 per annum, while experienced professionals can earn salaries between R500 000 to R1 000 000 or more per year, often with additional commissions and bonuses. However, these figures are only general estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for an estate agent include strong communication and interpersonal skills, as well as the ability to work independently and manage multiple clients simultaneously. Other essential skills typically include market knowledge, negotiation and sales techniques, and proficiency in property-related software and technology. Many estate agencies also require or prefer candidates with a high school diploma or equivalent, as well as relevant experience or training in the industry.

The Western Cape is home to various industries that commonly employ estate agents, including the financial services sector, technology industry, and manufacturing sector. Estate agents working in these sectors may be responsible for managing property portfolios, advising clients on investment opportunities, or facilitating transactions between buyers and sellers.

Career development opportunities for estate agents in the Western Cape are often linked to their performance, experience, and willingness to take on additional responsibilities. Typically, career progression paths include moving into senior sales roles, taking charge of branch operations, or pursuing specialized skills such as property valuations or real estate investment analysis.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Winelands, Jobs in Franschhoek, Jobs in South Africa, Jobs in Western Cape

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