Franschhoek: Duty Manager posted by Kendrick Recruitment
Posted on 2025-04-29 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Franschhoek |
Job Summary
Kendrick Recruitment is now seeking an experienced and dynamic Duty Manager for a luxury wine estate in Franschhoek. This is an excellent opportunity for a hospitality professional who is passionate about delivering outstanding guest service and has a strong understanding of five-star standards.
Experience and Skills Required:
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Minimum 3 years of experience as a Duty Manager or Assistant Hotel Manager
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Previous experience in a 5-star hotel environment is advantageous
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Proficiency in Protel and MS Office
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Strong attention to detail and a commitment to sustainable quality
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Ability to drive innovation and deliver results
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Proactive, adaptable, and solutions-driven
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Collaborative with strong team leadership skills
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Able to manage ambiguity and navigate change confidently
Inherent Requirements:
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Matric qualification
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Tertiary qualification in Hospitality or Hotel Management
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Valid drivers license
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Ability to work shifts, including night shifts
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High level of personal and professional integrity
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Certification in First Aid, Firefighting, or Health and Safety is advantageous.
Main Responsibilities:
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Facilitate a seamless guest journey through effective planning and in-stay contact
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Address and escalate guest complaints and challenges promptly
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Monitor guest feedback and implement improvements as discussed with Management
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Ensure all guest-facing staff maintain a professional appearance and adhere to company dress code
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Uphold and enforce a strict disciplinary code within the team
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Liaise closely with the Finance and Reservations teams
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Drive and communicate guest feedback to relevant departments
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Schedule training to address service challenges and improve delivery
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Communicate occupancy changes and coordinate room moves across departments
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Conduct regular training on updated SOPs and new services
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Oversee Pre/In/Post (PIT) check procedures to ensure seamless service delivery
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Manage monthly reconciliation of Front Office external supplier accounts
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Maintain O-status (zero balance) and manage Management Accounts
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Control waste and efficiently manage Front Office resources
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Handle Front Office floats (reception and forex)
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Ensure full compliance with Health and Safety standards
This is a fantastic role for someone who thrives in a high-performance, guest-centric environment. If you meet the above criteria and are ready to join a leading team, send your CV to Kendrick Recruitment today.
Click Go Apply to apply online!
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