Franschhoek: Hotel Manager posted by Kendrick Recruitment

Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring exceptional service across all departments.

• Manage and support departmental heads, ensuring standards are maintained in housekeeping, front office, food and beverage, and guest services.

• Maintain a strong presence on the floor, ensuring consistent guest engagement and service delivery.

• Drive guest satisfaction by handling queries, resolving complaints, and ensuring personalised service.

• Oversee staff recruitment, training, performance management, and team development.

• Implement and enforce company policies, operating procedures, and service standards.

• Ensure property maintenance and facilities are maintained to the highest standard.

• Monitor financial performance, including budgeting, forecasting, and cost control.

• Work closely with the finance team to manage stock, procurement, and supplier relationships.

• Ensure health and safety, hygiene, and compliance standards are upheld throughout all operations.

• Assist in developing marketing strategies and initiatives to increase occupancy and revenue.

• Foster strong communication and teamwork across all departments.

• Represent the hotel in meetings, functions, and interactions with external partners when required.

Requirements:

• Minimum of 35 years management experience in a luxury hotel or lodge environment.

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Sound financial acumen with experience in budgeting and cost control.

• Strong understanding of guest service standards within the luxury hospitality sector.

• Ability to work under pressure and manage multiple priorities.

• Proficient in hotel management systems and MS Office.

• Professional, well-presented, and guest-focused.

• South African citizenship or a valid work permit.

Personal Attributes:

• Hands-on operational approach.

• High attention to detail and commitment to excellence.

• Proactive, solution-oriented, and able to use initiative.

• Strong organisational and time management skills.

• Positive attitude with a passion for hospitality and guest satisfaction.