Our client is seeking an experienced and passionate Resort General Manager to lead the operations of a well-established four-star resort that combines leisure, conferencing, and hospitality excellence. The property features beautifully landscaped grounds, on-site dining and bar offerings, modern conferencing facilities, and an array of outdoor leisure activities such as boating, cycling, fishing, and family-centered recreation. The resort is a popular destination for both domestic and international travelers, including families, tour groups, and event organizers.Key Responsibilities- Provide overall leadership and operational direction across all departments, including front office, housekeeping, F&B, conferencing, and leisure/entertainment services.- Drive exceptional guest experiences, with a focus on maintaining a welcoming, family-friendly atmosphere.- Oversee the planning and execution of seasonal leisure programs and entertainment activities designed to appeal to a broad marketincluding school holiday initiatives, outdoor family activities, and childrens programming.- Personally engage in select guest entertainment or social experiences where appropriate, maintaining a visible and approachable management style.- Ensure seamless delivery of conferences, meetings, and leisure group events in collaboration with sales, banqueting, and AV teams.- Manage budgeting, financial controls, and cost efficiency in line with group objectives and KPIs.- Monitor guest satisfaction and lead service recovery initiatives where required.- Develop and mentor departmental heads and team members to deliver high standards and foster a strong service culture.Requirements:SA CitizenMatric / Grade 12 qualificationHospitality Management Diploma / DegreeMinimum 3 – 5 years of senior resort or hotel management experience, ideally in a leisure-driven property with conferencing capabilities.Demonstrated experience in managing family-friendly or leisure-focused hospitality operations, with a deep understanding of guest engagement programming.Strong financial and commercial acumen with the ability to interpret P&Ls, manage payroll, and optimise operational expenditure.A hands-on leader with strong interpersonal skills, capable of engaging comfortably with guests, staff, and external stakeholders.Comfortable participating in and supporting resort activities, entertainment, and guest-facing programs that enhance the guest experience.Knowledge of guest experience platforms and leisure programming (e.g. school holiday activities, themed weekends, local excursions) is advantageous.High emotional intelligence, diplomacy, and the ability to lead diverse teams in a dynamic environment

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