• Deliver a professional, high-calibre customer service experience throughout the service cycle
• Support the workshop, parts, finance, and sales teams to ensure timely updates and transparent communication
• Facilitate smooth vehicle check-in, status feedback, and hand-over
• Uphold ethical practices and maintain dealership brand standards
• Strive to achieve OEM CSI and Balance Scorecard performance targets
• Adopt a customer-first approach with empathy and solution-driven communication
• Maintain a polished, professional presence in all customer interactions

Financial & Warranty Administration

• Prepare accurate service quotes and gain customer approval within warranty guidelines
• Monitor and manage service, repair, and warranty claims
• Assist with warranty audit preparation
• Generate reports as required by management
• Ensure adherence to OEM and dealership financial controls

Operational Execution

• Manage bookings, job card opening and closing, and service follow-ups
• Provide ongoing updates to customers on Work-In-Progress (WIP)
• Work within dealership systems (CMS, Evolve, IAL or similar)
• Ensure workshop readiness, workflow efficiency, and quality assurance
• Liaise with workshop staff to support accurate diagnosis and timely service delivery

Health, Safety & Compliance

• Follow all workplace health, safety, and hygiene standards
• Engage in daily hands-on service support activities where required

Requirements:

• Matric / Grade 12 (a relevant tertiary qualification advantageous)
• 3–5 years’ experience as a Service Advisor in a dealership environment
• Strong technical knowledge of vehicle servicing & parts processes
• Haval, BAIC, Tata GWM, Suzuki, Mahindra  brand experience – advantageous
• Excellent communication in English & Afrikaans
• Strong customer-handling, admin, and negotiation skills
• Proficient in MS Office + dealership systems (CMS, Evolve, IAL, etc.)
• Valid drivers licence & medically fit for active workshop interaction
• Clear criminal record (verification will apply)
• Residing in or near East Rand / Eastern Suburbs preferred

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to *****@*****.co.za
 
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
 
www.********.co.za
 
www.********.co.za
 
www.********.co.za
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
#Driveyourcareerforward
Simply click on the “APPLY” button

www.********.co.za;VacRef=JHB000256&preview=9abd689a2411706cbf695da6847f8146
                                                                                     
Submission closing date: No later than 5 November 2025

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service:
  • Greet customers promptly and courteously.
  • Listen to customer concerns and provide accurate information regarding service needs.
  • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
  • Schedule service appointments and manage the service calendar to maximize efficiency.
  • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
  • Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
  • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
  • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
  • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
  • Promote service packages, warranties, and parts to customers.
• Administration:
  • Maintain accurate records of all service transactions and customer interactions.
  • Ensure Accurate Warranty capturing
  • Process payments and ensure all financial documentation is completed accurately.
  • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

Requirements:

• Matric (Grade 12) essential
• Fluent in Afrikaans and English 
• Minimum 2 -3 years’ Service Advisor or Customer Service or parts sales & admin experience in an Automotive workshop/dealership/Panelshop
• Strong computer skills – Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge – Evolve – Advantageous
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver’s license and clean driving record
• Residing in Gauteng, East Rand

Skills & Personal Attributes:

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

The ideal candidate is:
Energetic, motivated, and customer-focused
Fluent in Afrikaans and English
Experienced in a dealership, workshop, or panel environment — whether in service advising or parts sales
Someone who enjoys teamwork, structure, and delivering beyond expectations

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to *****@*****.co.za
 
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
 
www.********.co.za
 
www.********.co.za
 
www.********.co.za
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
#Driveyourcareerforward
Simply click on the link and then the “APPLY” button 

www.********.co.za;VacRef=JHB000250&preview=7d2d8341bf0958ebf(***)***-****623db
                                                                                     
Submission closing date: No later than 30 October 2025

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service:
  • Greet customers promptly and courteously.
  • Listen to customer concerns and provide accurate information regarding service needs.
  • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
  • Schedule service appointments and manage the service calendar to maximize efficiency.
  • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
  • Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
  • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
  • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
  • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
  • Promote service packages, warranties, and parts to customers.
• Administration:
  • Maintain accurate records of all service transactions and customer interactions.
  • Ensure Accurate Warranty capturing
  • Process payments and ensure all financial documentation is completed accurately.
  • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

Requirements:

• Matric (Grade 12) essential
• Minimum 2 -3 years’ Service Advisor or Customer Service experience in an Automotive workshop/dealership
• Strong computer skills – Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge – Evolve – Advantageous
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver’s license and clean driving record
• Residing in Gauteng, East Rand

Skills & Personal Attributes:

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to *****@*****.co.za
 
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
 
www.********.co.za
 
www.********.co.za
 
www.********.co.za
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
#Driveyourcareerforward
Simply click on the link and then the “APPLY” button 

www.********.co.za;VacRef=JHB000245&preview=4267534bedf3c2d6d4e54c82aa99123b
                                                                                     
Submission closing date: No later than 15 October 2025