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Gauteng: Automotive Service Advisor – Edenvale posted by Mototeam (Pty) Ltd

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Job Description

Duties include

  • Schedule and manage service bookings efficiently.
  • Communicate with technicians to understand repair requirements and timelines.
  • Prepare accurate estimates for parts and labour and clearly explain them to customers.
  • Advise customers on recommended maintenance and repair options.
  • Obtain approvals for services and document all work accurately.
  • Maintain up-to-date customer and vehicle records.
  • Keep customers informed throughout the service process, including delays or additional work.
  • Perform final inspections before vehicle handover to ensure quality and satisfaction.
  • Address customer queries or concerns promptly and professionally.
  • Coordinate warranty, insurance, or roadside assistance claims as required.
  • Identify additional service opportunities to upsell relevant products or services.
  • Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
  • Customer Service:
    • Greet customers promptly and courteously.
    • Listen to customer concerns and provide accurate information regarding service needs.
    • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
  • Service Management:
    • Schedule service appointments and manage the service calendar to maximize efficiency.
    • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
    • Coordinate with the workshop team to ensure timely and accurate completion of work.
  • Technical Consultation:
    • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
    • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
  • Sales and Upselling:
    • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
    • Promote service packages, warranties, and parts to customers.
  • Administration:
    • Maintain accurate records of all service transactions and customer interactions.
    • Ensure Accurate Warranty capturing
    • Process payments and ensure all financial documentation is completed accurately.
    • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
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Requirements:

  • Matric (Grade 12) essential
  • Minimum 2 -3 years’ Service Advisor or Customer Service experience in an Automotive workshop/dealership
  • Strong computer skills – Computer Literate (MS Office Suite)
  • Excellent Customer Service
  • Completed Certificated Service Advisor training – Advantageous
  • Previous experience as an automotive technician – Advantageous
  • CRM knowledge – Evolve – Advantageous
  • Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
  • Strong knowledge of warranty policies and an eye for upselling opportunities.
  • Own transport with valid driver’s license and clean driving record
  • Residing in Gauteng, East Rand

Skills & Personal Attributes:

    • Strong communication and interpersonal skills.
    • Excellent organizational and time-management abilities.
    • Professional, honest and reliable
    • Positive solution-oriented approach to customer service
    • Good technical knowledge of vehicle systems and repairs.
    • Customer-focused with a passion for delivering exceptional service.
    • Problem-solving skills and the ability to think on your feet.
    • Ability to work effectively in a fast-paced and team-oriented environment.

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to *****@*****.co.za
 
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
 
www.********.co.za
 
www.********.co.za
 
www.********.co.za
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
#Driveyourcareerforward
Simply click on the link and then the “APPLY” button 

www.********.co.za;VacRef=JHB000245&preview=4267534bedf3c2d6d4e54c82aa99123b
                                                                                     
Submission closing date: No later than 15 October 2025

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