Job Description
- Schedule and manage service bookings efficiently.
- Communicate with technicians to understand repair requirements and timelines.
- Prepare accurate estimates for parts and labour and clearly explain them to customers.
- Advise customers on recommended maintenance and repair options.
- Obtain approvals for services and document all work accurately.
- Maintain up-to-date customer and vehicle records.
- Keep customers informed throughout the service process, including delays or additional work.
- Perform final inspections before vehicle handover to ensure quality and satisfaction.
- Address customer queries or concerns promptly and professionally.
- Coordinate warranty, insurance, or roadside assistance claims as required.
- Identify additional service opportunities to upsell relevant products or services.
- Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
- Customer Service:
- Greet customers promptly and courteously.
- Listen to customer concerns and provide accurate information regarding service needs.
- Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
- Service Management:
- Schedule service appointments and manage the service calendar to maximize efficiency.
- Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
- Coordinate with the workshop team to ensure timely and accurate completion of work.
- Technical Consultation:
- Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
- Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
- Sales and Upselling:
- Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
- Promote service packages, warranties, and parts to customers.
- Administration:
- Maintain accurate records of all service transactions and customer interactions.
- Ensure Accurate Warranty capturing
- Process payments and ensure all financial documentation is completed accurately.
- Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
Requirements:
- Matric (Grade 12) essential
- Minimum 2 -3 years’ Service Advisor or Customer Service experience in an Automotive workshop/dealership
- Strong computer skills – Computer Literate (MS Office Suite)
- Excellent Customer Service
- Completed Certificated Service Advisor training – Advantageous
- Previous experience as an automotive technician – Advantageous
- CRM knowledge – Evolve – Advantageous
- Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
- Strong knowledge of warranty policies and an eye for upselling opportunities.
- Own transport with valid driver’s license and clean driving record
- Residing in Gauteng, East Rand
Skills & Personal Attributes:
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Professional, honest and reliable
- Positive solution-oriented approach to customer service
- Good technical knowledge of vehicle systems and repairs.
- Customer-focused with a passion for delivering exceptional service.
- Problem-solving skills and the ability to think on your feet.
- Ability to work effectively in a fast-paced and team-oriented environment.
If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now – Send your CV to *****@*****.co.za
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
www.********.co.za
www.********.co.za
www.********.co.za
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
#Driveyourcareerforward
Simply click on the link and then the “APPLY” button
www.********.co.za;VacRef=JHB000245&preview=4267534bedf3c2d6d4e54c82aa99123b
Submission closing date: No later than 15 October 2025
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