Job Description
About the Role
Our client in the Unified Communications Industry is seeking a skilled UC Field Service Technician to join their team. As a key member of the field service team, you will be responsible for providing expert technical support and maintenance services to clients across Johannesburg.
Key Responsibilities
• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time.
• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time.
• Understanding each client’s Service Level Agreement contract and adhering to the required service.
• Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed.
• Advanced fault-finding.
• Comprehensive knowledge of wiring, cable termination, and best practice standards.
• Video Conferencing and Audio-Visual Equipment Configuration.
• Preparing properly before attending a site.
• Liaising with suppliers and senior staff to resolve issues.
• Doing installations when no Field Service work is required.
• Programming of Crestron and Extron control systems for Boardroom installations.
• Being available to work overtime when required.
• Being available to travel for work when required.
• Being on stand-by when required.
• Completing training when not attending to a client.
• Must be able to work and report without direct supervision.
Requirements
Qualifications
• Matric.
• A minimum of 2-4 years audio visual experience.
Knowledge and Skills
• Strong knowledge of Audio-Visual systems.
• Crestron and Extron programming non-negotiable.
• Basic Room control experience.
• Audio experience including basic DSP programming.
• Video Routing and switching experience.
• Video Conferencing endpoint experience – Polycom, Avaya.
• Good communication skills.
• Proof of technical skills.
• Good time management essential.
• Good planning skills.
• Strong attention to detail is essential.
• Must have a valid Driver’s license & own vehicle.
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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