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Gauteng: Desktop Support Technician posted by Pillango Placements

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Job Description

User Support & Troubleshooting

  • Provide timely support for desktop, laptop, and mobile device issues.
  • Assist with setup and configuration of hardware, operating systems, and software.
  • Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
  • Handle user requests related to printers, network connectivity, and peripherals.
  • Escalate complex issues to senior IT staff when necessary.

Systems & Cloud Assistance

  • Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).
  • Perform basic account administration, including password resets and access requests.
  • Assist with endpoint protection, updates, and patch management.
  • Learn and contribute to cloud migration and automation initiatives under guidance.

Operations & Documentation

  • Maintain accurate records of support requests and resolutions.
  • Update IT documentation and user guides.
  • Contribute to asset management by tracking hardware and software inventory.
  • Follow IT policies and procedures to ensure compliance and security.

Experience & Qualifications

  • IT Diploma, CompTIA A+/N+, or relevant certification (required).
  • 1–2 years’ experience in IT support or service desk (preferred).
  • Basic knowledge of Windows desktop environments and Microsoft 365.
  • Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage.
  • Strong problem-solving and customer service skills.
  • Good communication skills, with the ability to assist non-technical users.

Work Environment

  • Office-based role with occasional remote support.
  • Requires flexibility to assist users across different departments.
  • Hands-on learning and mentorship provided by senior IT team members.
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Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.



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