Internal Sales Administrator – Graduate
Posted on 2025-02-21
Job Summary
– Quotes and Orders 40%
– Customer Service 20%
– Accuracy of Data 20%
– Participation in Meetings and Sales Calls 10%
– Contribute towards Sales Targets 10%
Competency Requirements for Position
Knowledge:
– Understanding of the telecommunications sector
– Product knowledge of internet, ethernet and MPLS products advantageous
– Customer Service (internal and external customers)
Skills:
– Ability to capture large volumes of data accurately and efficiently
– Strong numerical literacy
– Communication Skills; verbal and written
– Computer literacy; intermediate Excel, Outlook, PowerPoint, Word essential
– Planning and ability to prioritize tasks
– Problem solving skills
– Ability to handle different personalities and styles
Behavioral:
– Self-confident
– Sense of urgency
– Takes initiative
– Adaptable & flexible
– Tenacity and Resilience
– Strong team player
– Analytical & problem solving
– Creative thinking
– Attention to detail
– Results orientated
– Work under pressure
Minimum Qualification:
– Matric Qualification
– B. Comm or equivalent preferably
Minimum Experience:
– 0-12 months experience, especially in a sales environment would be advantageous
Other
Requirements:
– Own transport and valid driver’s license preferable
– Must be willing to accommodate global time zones, if required.
Job Grade:
– C1
Key Stakeholder Relationships
Internal
– Sales team
– Projects
– Ops
– Quality Assurance
– Procurement
– Partner Relations Managers
– Commercial Managers
– Finance
– NOC
External
– Customers
Key Performance Areas & Indicators
Quotes and Orders
– Capture and process quotations, orders and customer details on internal applications and systems – Accurate capturing on CRM and CPQ – As per agreed turnaround times
– Liaise with internal cross-functional teams to deliver orders and provide effective feedback to Customers – Daily
Customer Service (internal and external)
– Receive Customer enquiries acknowledge receipt, identify action required and take prompt action – Efficient and timely responses
– Ensure accurate information on orders is passed on to the project team and resolve queries. – Accurate order details – Queries resolved as quickly as possible
– Build relationships across the organisation through confident and clear communication to complete tasks – Utilise functional collaboration to obtain necessary information and support
– Collaborate with colleagues to achieve overall team goals – Demonstrate willingness to assist others
– Highlight problems and work with team to find solutions – Suggest solutions instead of problems
Accuracy of Data
– Quote detail to be captured accurately including but not limited to customer details, company names, addresses and GPS coordinates – Accurate and correct capturing of data
Participation in Meetings and Sales Calls
– Active participation in team calls and Sales Calls – Internal feedback from CEO and sales managers
– Provide feedback when called upon – Adhere to online meeting etiquette at all times
Contribute towards Sales Target
– Support the sales team in achieving their targets. – Percentage of sales target achieved – Feedback from Sales managers & colleagues
Internal Sales Administrator – Graduate position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2025-02-21 at 01:04:02 in the Automotive category
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