• Level 1 IT qualification, IT diploma, or relevant certifications.
• Industry certifications such as A+, N+, MCSA, MCSE, CCENT, CCNA (advantageous).
• Minimum 2 years’ experience in an IT support role.
• Experience with helpdesk/ticketing systems.
• Knowledge of Microsoft 365, basic networking, and remote support tools.
• Strong customer service orientation with the ability to handle challenging interactions professionally.
• Excellent verbal and written communication skills.
• Strong organisational and problem-solving skills with effective prioritisation.
• Willingness to learn and adapt to new technologies.
• Own reliable transport (Johannesburg-based role).

 
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