Job Description
- Cloud & Infrastructure Support (Azure-Focused)
- SQL & Data Services
- Technical Support & Service Delivery
- Networking & Connectivity
- Monitoring & Proactive Maintenance
- Collaboration & Stakeholder Engagement
- Ticket & Documentation Management
Key Performance Indicators (KPIs):
- Ticket Management
- System and Configuration Updates
- SLA Adherence
- Backup Monitoring
- Technical Certifications: maintain relevant certifications for Mimecast, Office 365, and Azure platforms.
- Proactive Maintenance
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