Job Description
About the Role
GAP Consulting is seeking an experienced Customer Care Consultant to join our team in Gauteng. As a key member of our customer support department, you will be responsible for managing customer enquiries and complaints, providing exceptional service to our OEM clients. With your expertise in automotive customer care, you will play a crucial role in ensuring that our customers receive the best possible experience.
Key Responsibilities
- Manage customer enquiries and complaints
- Resolve dealer escalations and escalate issues to management when necessary
- Utilize Customer Case Management Systems (CCMS) to track and resolve cases efficiently
- Monitor and analyze CSI and customer feedback data to improve customer satisfaction
- Ensure compliance with OEM regulations and standards
Requirements
- Minimum of 3 to 5 years experience in Customer Care, specifically within the Automotive Industry
- Automotive OEM Level experience is highly advantageous
- Diploma in Customer Service or Communications (essential)
- Strong proficiency in MS Office, including Excel
- Proven experience in managing customer enquiries and complaints
- Strong written and verbal communication and conflict resolution skills
Qualifications
- Diploma in Customer Service | Communications (essential)
Salary & Benefits
Market-related cost to company, negotiable based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Management Jobs in Gauteng
In the Gauteng province of South Africa, the automotive management field offers a range of career opportunities for those interested in the industry. Generally, this sector experiences fluctuating demand due to factors such as technological advancements and global trade policies. Despite these variations, there is typically a steady stream of job openings available in Gauteng, particularly in industries that rely heavily on the production and distribution of vehicles.
Typically, automotive management positions in Gauteng command salaries within broad ranges, often between R400 000 to R600 000 per annum. However, it’s essential to note that actual salaries can vary greatly depending on factors such as level of experience, company size, and industry sector. For instance, those with extensive experience or holding senior management roles may earn significantly higher salaries, while entry-level positions may be closer to the lower end of this range.
Common skills for automotive management positions in Gauteng include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of business operations and finance. Typically, candidates with a degree in a relevant field such as industrial engineering, business administration, or supply chain management possess these skills. Additionally, proficiency in industry-specific software and systems is often an asset.
The financial services sector, technology industry, and manufacturing sector are common industries that employ automotive management professionals. In the manufacturing sector, companies may require managers to oversee production lines, manage inventory, and ensure regulatory compliance. In the technology industry, automotive management roles may involve developing and implementing digital solutions for vehicle manufacturers or logistics providers. The financial services sector often requires managers to handle fleet management, procurement, and risk assessment.
Career development opportunities in Gauteng’s automotive management field are generally strong, with many companies investing in training and development programs to equip employees with the skills needed to succeed in their roles. Typically, career progression involves taking on increasingly senior roles within a company or transitioning into specialist positions such as logistics management or supply chain optimization. With experience and a willingness to adapt, automotive management professionals can move into leadership positions or pursue careers in related fields like consulting or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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