Gauteng: Operations Manager posted by Riseup Management
Posted on 2025-06-18 00:00:00
| Employer | Riseup Management |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Gauteng / Gauteng |
Job Summary
Key Responsibilities:
Service & Guest Experience
- Supervised front-of-house and back-of-house teams to ensure consistent, high-quality customer service.
- Handled guest complaints promptly and professionally, striving for quick resolution and guest retention.
- Ensured a clean, comfortable, and inviting environment at all times.
Team Management
- Recruited, trained, scheduled, and evaluated service and kitchen staff.
- Provided ongoing coaching to enhance team performance, morale, and customer engagement.
- Fostered a positive work culture with a focus on accountability and collaboration.
Operational Oversight
- Coordinated daily operations including opening/closing procedures, food service flow, and staff coverage.
- Monitored kitchen output for quality, consistency, and timeliness.
- Ensured all equipment and facilities were well-maintained and fully operational.
Stock & Supplier Management
- Managed ordering and inventory of food, beverages, and consumables.
- Built relationships with suppliers and negotiated pricing where possible.
- Monitored stock rotation to reduce waste and control food costs.
Financial Performance
- Tracked sales, labor costs, and overheads to ensure profitability.
- Assisted with budget preparation, daily cash handling, and reconciliation.
- Analysed performance metrics to identify opportunities for improvement.
Compliance & Safety
- Enforced food hygiene, health & safety standards, and COVID-19 compliance protocols.
- Ensured that licensing, certifications, and inspection documentation were up to date.
Marketing & Promotion Support
- Supported local marketing campaigns, seasonal promotions, and event planning.
- Worked closely with the owner or marketing team to increase foot traffic and customer loyalty.
Key Skills and Competencies:
- Strong leadership and people management
- Excellent customer service and communication skills
- Organized, proactive, and able to multitask in a fast-paced environment
- Basic financial acumen with ability to manage budgets and control costs
- Knowledge of food safety, hygiene standards, and restaurant operations
- Familiarity with POS systems and inventory software (e.g., GAAP, Pilot, Lightspeed)
Qualifications and Experience:
- Diploma or certificate in Hospitality Management or a related field (preferred)
- Minimum 3–5 years of experience in restaurant/café management or supervisory role
- Barista or kitchen experience is advantageous
- Proven track record of improving service standards and team performance
Click Go Apply to apply online!
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