Quality Assurance Officer
Posted on 2025-04-22
| Employer | The Hiring House |
|---|---|
| Salary | 0 |
| Category | Finance Accounting |
| Location | Gauteng / Gauteng |
Job Summary
– Provide assistance to internal and external auditors with annual audit.
– Assist with follow up audit recommendations.
– Adhere to quality performance standards.
– Ensure all engagements are member centric
– Participate in projects, contributing knowledge of data maintenance policy and procedures.
Provide support to Pension Administration Managers
– Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
– Recommend processes and procedures that are relevant to the section and enhance service delivery.
Reporting and Audit Management support
– Participate in the Fund’s overall projects.
– Contribute to monthly/weekly quality reporting with regards to the findings to management
– Review and update SOPs where necessary
– Ensure that audit controls are in place and audit requests are closed timeously.
– Oversee the planning and execution of the Audit and Assurance strategy within the Pension Administration department.
Claim Processing Quality Assurance
– Perform quality assurance on all compliance documents, applications and supporting documents for any discrepancies, omissions, errors, or non-compliance to Fund rules and legislations.
– Verify applicability of member options to Fund Rule and Legislative requirements.
– Check the manual calculated Final Average Emoluments are verified to those applied in the exit calculation in all areas.
– Check all member data and values are correctly updated in the member workflow and are calculated according to member choice.
– Ensure all notes and emails received are recorded against members records on the claim
– Ensure all workflow processes are accurate and correct
Contact Centre Quality Assurance
– Perform quality assurance on Contact Centre Agent calls and act as feedback channel on identified quality issues.
– Provide trend data to Contact Centre Managers
– Ensure implementation of identified quality methodologies and improvement initiatives.
– Monitor all calls and email responses to assess Agents’ demeanour, technical accuracy, customer service performance, and conformity to Fund policies and procedures.
– Assist in developing, creating and implementing Contact Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Member experience.
Required Minimum Education/Training
– Relevant Degree/ Diploma
Required Minimum Work Experience
– 8 years job-related experience
– Retirement Fund industry knowledge is advantageous
· 3 to 5 years Quality Assurance experience
· Risk Awareness
· Quality control
· Reporting and Interpretation
Technical Competency Requirements
– Working knowledge of Pension Fund Rules in terms of processes, products and services and policy procedures.
– Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act
– Working knowledge of Benefit administration
– Knowledge of Law – Section 37 (C) allocation of death benefit lump sums
– Basic knowledge of tax legislation applicable to pension payout
– Knowledge of Benefits Formulae
Please call us on The Hiring House
Quality Assurance Officer position available in Gauteng, Gauteng. This job position was posted by The Hiring House. The job has been posted as a char8000 ad on 2025-04-22 at 01:05:01 in the Finance Accounting category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Midrand: Quality Assurance Manager
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Marketing BASIC SALARY : R35 000.00 R45 000.00 START DATE : A.S.A.P / Immediate REQUIREMENTS: Bachelors degree in Engineering, Quality Management, or
View Job
Quality Assurance Manager
Pretoria: Supplier Quality Assurance Technologist
Job Title : Supplier Quality Assurance Technologist Geographical area : Cullinan, Gauteng Salary range : R 16 000.00 - R 18 000.00 CTC pm The successful incumbent will be responsible for: Supplier and Raw Material Approval Supplier documentation Coordinate
View Job
Supplier Quality Assurance Technologist
Johannesburg: Quality Assurance Manager
Key Responsibilities Manage the QC Department Lead and manage the QC team, ensuring effective training, allocation, and recruitment of staff. Build a competent team capable of covering all relevant QC functions. Monitor Quality & Food Safety Operations Pro
View Job
Quality Assurance Manager
Cape Town City Centre: Quality Assurance Engineer
Do you have a testers mindset, an engineers brain, and a drive for automation excellence? We`re searching for a Senior Quality Assurance Engineer in Cape Town whos ready to lead quality strategies and build advanced automation frameworks from the ground up
View Job
Quality Assurance Engineer
Johannesburg: Quality Assurance
Quality Assurance Inspection of Jig and Erection structure of the bus according to quality standards. Detection and Identification of Quality defects, reporting and capturing on quality system to generate snag list. Communication of all quality and enginee
View Job
Quality Assurance
Cape Town City Centre: Junior Quality Assurance Analyst
Job Description: Perform comprehensive software and user interface testing across a variety of technologies, from Mobile Apps to Network Integrations. Collaborate with engineers and product teams to develop test plans and ensure products meet the highest s
View Job
Junior Quality Assurance Analyst
Midrand: Quality Assurance Product Release Pharmacist
Requirements: Pharm Degree. Registered Pharmacist SAPC Must have at least 2 years experience Knowledge of national and regional pharmaceutical regulatory requirements as well as ICH, WHO, PICS & South African GMP guidelines Must be able to work in a high-p
View Job
Quality Assurance Product Release Pharmacist
Western Cape: Quality Assurance Technician
Minimum Requirements: Minimum of 3 years experience as an Information Technology Quality Assurance Technician in the Insurance Industry Relevant Tertiary Qualification in Software Testing or Quality Assurance required Proficiency in JIRA | Confluence | Tre
View Job
Quality Assurance Technician
Centurion: Quality Assurance Technician
Quality Assurance Technician Centurion Minimum requirements: Diploma / Technical Qualification Mechanical or Electronic or Quality. 5 years of experience within a manufacturing/electronic assembly environment and 2 years of experience in a Quality Assuranc
View Job
Quality Assurance Technician
Johannesburg: Quality Assurance Analyst (Aml, Dd And Edd)
ATTEND client meetings when required authorise account openings in line wirh procedures with particular focus on KYC/AML/DD Elements Liase with RMs/AMs Support account opening manager to ensure the team recieves ongoing training work closely with complianc
View Job
Quality Assurance Analyst (Aml, Dd And Edd)
South Africa: Quality Assurance Manager
Main purpose of the job: To promote quality throughout the organisation by assuring compliance to an effective food safety and quality management system and the continuous improvement of our processes through the facilitation of problem solving and the pro
View Job
Quality Assurance Manager
Cape Town City Centre: Quality Assurance Agent
Responsibilities: Quality Monitoring: Conduct thorough reviews and assessments of services, and customer interactions to ensure adherence to established quality standards. Process Evaluation: Evaluate internal processes and workflows to identify areas for
View Job
Quality Assurance Agent
Johannesburg: Software Quality Assurance.
Must have participated in at least one TRCA/DO-178 software certification audit by a certification authority. A firm understanding of quality assurance and configuration management principles. Develop or assist in the development of software development, q
View Job
Software Quality Assurance.
Johannesburg: Quality Assurance Analyst (Aml, Dd And Edd) posted by Curiska
ATTEND client meetings when requiredauthorise account openings in line wirh procedures with particular focus on KYC/AML/DD ElementsLiase with RMs/AMsSupport account opening manager to ensure the team recieves ongoing trainingwork closely with compliance te
View Job
Quality Assurance Analyst (Aml, Dd And Edd)
Cape Town: Quality Assurance Agent posted by Skill Set Specialists
Responsibilities:Quality Monitoring: Conduct thorough reviews and assessments of services, and customer interactions to ensure adherence to established quality standards.Process Evaluation: Evaluate internal processes and workflows to identify areas for im
View Job
Quality Assurance Agent
Cape Town: Quality Assurance Technologist posted by SET Consulting
Quality Assurance TechnologistR420k plus bonusWest CoastExcellent career opportunity with leading FMCG Group for experienced QA Technologist. Reporting to the QA Manager you will be responsible for ensuring compliance of all aspects of document control wit
View Job
Quality Assurance Technologist
Parow: Quality Assurance: Compliance Clerk posted by O`Brien Recruitment
Quality Assurance: Compliance ClerkWe are seeking a dedicated individual to assist in maintaining and improving Quality Management System (QMS) compliance with relevant ISO, SAHPRA, and SANS standards, as well as other applicable international and national
View Job
Quality Assurance
Pretoria: Quality Assurance Pharmacist (Public Sector) posted by Isilumko Staffing
Job purpose: The successful candidate will be responsible for ensuring adherence to the quality management system (QMS) and current Good Manufacturing Practices (GMP), as well as ISO 9001. Key Performance Areas: PRODUCT RELEASE: Authorising product releas
View Job
Quality Assurance Pharmacist (Public Sector)
Pretoria: Quality Assurance Pharmacist (Public Sector / Pharmaceutical Manufacturing) posted by Isilumko Staffing
One of our state owned clients are in need of an experienced and registered Quality Assurance Pharmacist towards Pretoria. Qualifications and experience:B.Pharm degree or relatedGMP trainingRegistered as a practicing pharmacist with SAPCNo less than 5 year
View Job
Quality Assurance Pharmacist (Public Sector / Pharmaceutical Manufacturing)
Parow: Quality Assurance Pharmacist posted by O`Brien Recruitment
Quality Assurance PharmacistJob PurposeTo ensure compliance with Quality Assurance requirements for all products manufactured by the company. This role is responsible for maintaining alignment with established Quality Management Systems (QMS), Good Manufac
View Job
Quality Assurance Pharmacist
Johannesburg: Quality Assurance Manager Midrand posted by Pro Tem
Key responsibilities: Develop and implement quality assurance policies and procedures. Ensure our products and development processes meet the highest standard of quality and reliability. Collaborate with our suppliers production team to ensure compliance w
View Job
Quality Assurance Manager Midrand
Johannesburg: National Quality Assurance Manager posted by Isilumko Staffing
Are you passionate about ensuring the highest standards of quality in laboratory services? Do you possess the leadership skills and expertise to manage national accreditation and quality assurance schemes? If so, we have an exciting opportunity for you!Key
View Job
National Quality Assurance Manager
Cape Town: Quality Assurance Team Leader (Sales) posted by CallForce
Quality Assurance Team LeaderCallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Le
View Job
Quality Assurance Team Leader (Sales)
Cape Town: Quality Assurance Analyst posted by CallForce
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates` demeanor, technical accuracy, customer service performance, and con
View Job
Quality Assurance Analyst
Nelspruit: Quality Assurance Supervisor posted by Aleon Pty Ltd
The successful candidate will be responsible to maintain the Quality, Food safety and FSC management systems to ISO standards, legal requirements, company policies, procedures and add value and improvements to the quality environment of the company. Qualif
View Job
Quality Assurance Supervisor