Gauteng: Qualified & Experienced BMW Aftersales Consultant (Service Advisor) posted by Mototeam (Pty) Ltd
Posted on 2025-09-13 00:00:00
| Employer | Mototeam (Pty) Ltd |
|---|---|
| Category | Automotive Sales |
| Location | Gauteng / Gauteng |
Job Summary
- Customer Service:
- Greet customers promptly and courteously.
- Listen to customer concerns and provide accurate information regarding service needs.
- Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
- Service Management:
- Schedule service appointments and manage the service calendar to maximize efficiency.
- Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
- Coordinate with the workshop team to ensure timely and accurate completion of work.
- Technical Consultation:
- Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
- Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
- Sales and Upselling:
- Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
- Promote BMW service packages, warranties, and parts to customers.
- Administration:
- Maintain accurate records of all service transactions and customer interactions.
- Ensure Accurate Warranty and Motor Plan capturing on DMS Process payments and ensure all financial documentation is completed accurately.
- Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
- Skills & Personal Attributes :
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Proficiency with dealership management software.
- Good technical knowledge of vehicle systems and repairs.
- Customer-focused with a passion for delivering exceptional service.
- Problem-solving skills and the ability to think on your feet.
- High level of integrity and professionalism.
- Ability to work effectively in a fast-paced and team-oriented environment.
Requirements:
- Minimum 3 years’ Service Advisor experience in an Automotive dealership – preferably BMW
- Computer Literate (MS Office Suite)
- Excellent Voice of Customer scores
- Own Transport
- Completed Certificated Service Advisor training – Advantageous
- Experience within the premium brand sector
- Previous experience as an automotive technician – Advantageous
- CRM knowledge
- Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
- Valid driver’s license and clean driving record
If your current experience and skillsets tick majority of the job specification boxes, then :
Apply directly now by clicking on the apply button or send your CV to *****@*****.co.za
www.********.co.za
www.********.co.za
www.********.co.za
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
#Driveyourcareerforward
Submission closing date : No later than 25th August 2025
Click Go Apply to apply online!
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