Job Description
About the Role
The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement.
Key Responsibilities
- Serve as the primary escalation point for complex technical issues across hardware, software and network environments.
- Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals.
- Administer and troubleshoot Microsoft 365, Active Directory and enterprise applications.
- Lead IT projects such as system upgrades, migrations and deployments.
- Monitor and maintain network connectivity and security compliance.
Requirements
- Matric and a Diploma or Degree in Information Technology or related field.
- Minimum 8 years in IT support, with proven experience in senior or escalation roles.
- Strong expertise in Windows OS, networking fundamentals and Microsoft 365 administration.
- Proficiency in ITIL practices and ticketing systems.
- Excellent analytical, problem-solving and communication skills.
Qualifications
- CompTIA A+, Network+, Security+.
- ITIL Foundation Certification
Salary & Benefits
Salary: Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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