Date | 2024-11-05 |
---|---|
Job Title | Specialist: Incident And Problem Management |
Employer | The Hiring House More Information |
Salary | 0 |
Category | It Computer |
Location |
Gauteng / Gauteng |
Job Summary
Incident Management
– Creates and Maintains Policies and processes relating to IT Incident Management Lifecycle
– Drives adoption of policies and procedures
– Drives a collaborative approach when dealing with incidents to achieve and 85% success rate in incident resolution
– Engages IT and stakeholders to ensure incidents are resolved as quickly as possible
– Identify and highlight risks during incident resolutions
– Ensures successful incident resolution
– Assists in compiling stakeholder readable post incident reports
– Provides support to the project management teams for post deployment incident management
– Provided daily, weekly and monthly reports on incidents and application availability
Problem Management
– Creates and Maintains Policies and processes relating to Problem Management
– Drives adoption of policies and processes
– Adopts a collaborative approach when dealing with ongoing problems
– Provides visibility to Management and Stakeholders on completed and outstanding preventative actions
– Provides trend analysis reports
– Ensures root cause analysis reports are documented and stored for sharing purposes
– Setup meetings, shares agendas and writes and shares meeting minutes for root cause analysis sessions
General
– Provides support to ITSM
– Provides support to change and release management
– Provides support to ITAM teams
Formal Education:
– Matric
– Degree or relevant qualification in Information technology or similar
Technical/ Legal Certification:
– A+
– ITIL Foundation
– ITIL Asset Management (Advantage)
– ITIL Release Control and Validation V3 or (Advantage)
– ITIL Service Transitioning V3 (Advantage)
– ITIL V4 Create, deliver and Support
– ITIL V4 Drive Stakeholder Value (Advantage)
– Kepner Tregoe problem solving or similar
– Advanced Microsoft Office
Experience:
– 3 years’ experience working with in Incident and problem management in an IT environment
– IT environment
Please call us on The Hiring House
Specialist: Incident And Problem Management position available in Gauteng, Gauteng. This job position was posted by The Hiring House. The job has been posted as a char8000 ad on 2024-11-05 at 01:04:09 in the It Computer category
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