Gauteng: Support Engineer posted by SPECD (Pty) Ltd

Job Summary

JOB DESCRIPTION:
 
Job Title:                                Product Engineer
Employment Type:              6 months Contract,
Work Location:                     Johannesburg, Sandton
 

JOB CONTEXT:

Are you ready to take on an exciting challenge that impacts the international banking community? As a Lead Solution Analyst, you will lead the analysis, design, and implementation of technology solutions that align with business objectives and improve operational efficiency. You will oversee a team of analysts, collaborate with stakeholders, and ensure that business needs are translated into effective technical solutions. You will manage the full solution lifecycle, from conception to deployment and post-implementation support, ensuring that solutions are scalable, sustainable, and of high quality.
 
 
DUTIES AND RESPONSIBILITIES:
 
DevOps & Support:

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications.
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications.
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues.
• Maintain correct and current application documentation and making it available to application users.
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs.
• Ensure minimal business operations impact due to upgrades and maintenance activities.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues.
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services.
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades.
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimized.
• Develop and maintain knowledge in application functionality, user workflow, and business processes.
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues.
• Compile and maintain inventory of applications and related details.
• Manage and provide support aligned to all SLA’s.
• Develop the skills required to operate and maintain the technical products & services (applications).
• Ensure that a backup system for applications and files associated with business operations is in place.
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications.
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements.
• Develop and / or assist with the development and / or execution of project plans for application Upgrades.
• Provide input to current and future application requirements to meet the organization`s needs.
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements.
• Maintain awareness of application risks and opportunities for improvement.
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use.
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization`s repository of applications.
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries.
• Work with Tech Centres of Enablement to define the operational activities related to the applications Application Monitoring & Performance Management.
• Monitor application modification requests and ensure best practices are being utilized.
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends.
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions.

 
Governance, Risk & Control:

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

EXPERIENCE REQUIREMENTS:

YEARS OF EXPERIENCE:

• 3 years in Java, SQL & Databases

 
TECHNICAL SKILLS REQUIRED:

• Java.
• SQL.
• Databases.

 
PACKAGE & REMUNERATION:

• Compensation will be determined based on qualifications, applicable banking experience, and previous earnings.

Support Engineer position available in Gauteng, Gauteng. This job position was posted by SPECD (Pty) Ltd. The job has been posted as a char8000 ad on 2025-01-23 at 01:07:26 in the Automotive category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Here are some more related positions

Email Alerts

Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here

Subscribe to Email Alerts

×

Subscribe to Email Alerts.

To receive email alerts with the latest jobs. Please enter your email address to subscribe.

Email:

Subscribe to Email Alerts

Powered by