• Grade 12 (NQF 4)
• Tertiary qualification in Information Technology (NQF 6) or relevant years` experience and/or technical certification

 
EXPERIENCE:

• 3+ years relevant experience in the telecoms industry
• Experience in PABX and voice gateways and SBC’s (e.g. audiocodes, is3000 & NEC 3C)

 
TECHNICAL / LEGAL CERTIFICATION

• Appropriate NEC Certification (advantageous)
• PABX certification essential
• A+ and N+

RESPONSIBILITIES:

• Maintain and manage various PABX and network related services for customer
• Achieve high standard of customer satisfaction through the delivery of timely, and well managed projects
• Respond to customers queries and complaints
• Perform second and third level support for day-to-day operations.
• Evaluate, implement and train in new technologies to enhance the service offering of the PBX and network managed services
• Deploy and plan technology
• Implement patches and upgrades of the PABX and network features and functions
• Ensure projects follow the Gijima process
• Own and ensure successful ongoing delivery of services after project completion
• Take accountability for timely delivery of major projects
• Develop co-operative working across functional boundaries
• Design, implement and troubleshoot large voice related product and service solutions in internal and external consulting roles
• Proactively identify system problems before they affect the client’s systems
• Ensure minimum downtime of systems and a high quality of operation at all times.

KEY COMPETENCIES:
Knowledge

• Working with 3rd party vendors
• Working in Service provider environment
• Understanding methodology of voice

Personal attributes

• Applying Expertise and Technology
• Learning and Researching
• Creating and Innovating
• Presenting and Communicating Information
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Analysing
• Ability to interact and communicate at all levels

 
Unified Communications Engineer position available in Gauteng, Gauteng. This job position was posted by Gijima Holdings: HR. The job has been posted as a char8000 ad on 2025-04-15 at 01:24:48 in the Automotive category

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