Gauteng: Workshop Administrator (AD23) / Werkswinkeladministrateur (AD23) posted by Werkie

(eng= Workshop Administrator Our client is seeking an experienced and business-minded Workshop Administrator to manage the administrative and client-facing functions of a busy automotive workshop. The successful candidate will have a solid understanding of workshop operations, service advisory processes, and customer engagement, acting as a key link between customers, technicians, and management. This role requires accountability, strong analytical skills, and the ability to perform effectively in a high-pressure environment. About the Company Our client is a well-established automotive service and repair centre based in Boksburg, specialising in professional vehicle diagnostics, maintenance, and mechanical repairs. The business operates in a fast-paced workshop environment and is committed to quality workmanship, technical accuracy, and excellent customer service. Location: Boksburg, Johannesburg Salary: R18 000 R25 000 (Negotiable, based on experience) Start Date: As soon as possible Seats Available: 1 Working Hours: Monday to Friday: 07:30 17:00 Saturdays: 08:00 12:00 Key Responsibilities: Full administration of workshop operations Acting as a Service Advisor and primary customer contact Managing service bookings and repair check-ins Ongoing customer liaison and follow-up throughout the repair process Handling incoming phone calls and customer enquiries Assessing customer concerns and assisting technicians with accurate diagnostics Managing timelines, quotations, approvals, and communication Ensuring compliance with franchise terms and conditions Supporting customers through the full service and repair lifecycle Workshop- and office-based administration Taking full responsibility and accountability for service delivery and customer satisfaction Requirements: Matric (Grade 12) Minimum 3 6 years relevant experience Previous experience in workshop management or service advising Proven track record of managing a profitable workshop Valid drivers license Computer literate (MS Word, Excel, Outlook) Willing to work Saturdays Skills & Competencies: Excellent customer communication, liaison, and negotiation skills Strong verbal and written communication abilities Ability to work under pressure with strong leadership and delegation skills Advanced troubleshooting skills and the ability to think on your feet Technical understanding of multi-brand diagnostics and repair processes Methodical, practical, and professional approach to work Personal Attributes: Performance-driven and business-minded Dedicated and reliable Strong attention to detail Analytical thinker If you are passionate about workshop excellence, customer satisfaction, and operational efficiency, we invite you to apply. ) (afr= Werkswinkeladministrateur Ons kliënt is op soek na n ervare en besigheidsgerigte Werkswinkeladministrateur wat volle administratiewe en kliëntediensverantwoordelikheid binne n besige motorwerkswinkel sal neem. Die suksesvolle kandidaat sal n deeglike begrip hê van werkswinkelprosesse, diensadvies en kliëntkommunikasie, en sal as die skakel tussen kliënte, tegnici en bestuur optree. Hierdie rol vereis iemand wat verantwoordelikheid neem, sterk analitiese vaardighede het en gemaklik is om onder druk te werk. Meer oor die Maatskappy Ons kliënt is n gevestigde motorwerkswinkel in Boksburg wat spesialiseer in professionele voertuigdiagnose, onderhoud en meganiese herstelwerk. Die werksomgewing is dinamies en fokus op hoë gehaltestandaarde, tegniese akkuraatheid en uitstekende kliëntediens. Ligging: Boksburg, Johannesburg Salaris: R18 000 R25 000 (gelang na ervaring) Begin Datum: So gou as moontlik Beskikbare posisies: 1 Werksure: Maandag tot Vrydag: 07:30 17:00 Saterdae: 08:00 12:00 Hoofverantwoordelikhede: Volledige administrasie van die werkswinkel en daaglikse bedrywighede Optree as diensadviseur en eerste kontakpunt vir kliënte Hanteer kliënte se normale dienste en herstel-inskrywings Effektiewe kliëntskakeling en opvolg vanaf inname tot afhandeling Hanteer telefoonoproepe en kliëntenavrae professioneel Evalueer kliënte se klagtes en help tegnici om probleme akkuraat te identifiseer Bestuur tydlyne, kwotasies, goedkeurings en kommunikasie Verseker nakoming van “franchise” terme en voorwaardes Ondersteun kliënte deur die volledige herstelproses Werkswinkel- en kantoor-gebaseerde administrasie Neem volle verantwoordelikheid en aanspreeklikheid vir kliënttevredenheid en administratiewe akkuraatheid Vereistes: Matriek (Graad 12) Minimum 3 6 jaar relevante ondervinding Vorige ondervinding as diensadviseur of werkswinkelbestuurder Bewese rekord in die bestuur van n winsgewende werkswinkel Geldige bestuurslisensie Rekenaarvaardig (MS Word, Excel en Outlook) Bereid om Saterdae te werk Vaardighede en Bekwaamhede: Uitstekende kliëntkommunikasie-, onderhandelings- en skakelvaardighede Goeie geskrewe en verbale kommunikasievaardighede Sterk leierskap en vermoë om take te delegeer Vermoë om onder druk te werk en vinnig besluite te neem Sterk probleemoplossings- en foutopsporingsvermoë Tegniese begrip van multi-handelsmerk diagnostiek en herstelprosesse Metodies, prakties en professioneel in werksbenadering Persoonlike Eienskappe: Prestasiegedrewe en besigheidsgerig Toegewyd en betroubaar Uitstekende aandag aan detail Sterk analitiese denker Indien jy n professionele werkswinkelomgewing verstaan en gereed is om verantwoordelikheid te neem vir beide kliëntediens en operasionele sukses, nooi ons jou uit om aansoek te doen. )