Gauteng: Workshop Operations & Team Leader – Industrial Machinery – Jet Park posted by Job Masters (Pty) Ltd
Posted on 2025-05-22 00:00:00
| Employer | Job Masters (Pty) Ltd |
|---|---|
| Category | Trade/Artisan/Technical Management |
| Location | Gauteng / Gauteng |
Job Summary
- Manage, motivate and develop the service team members in order to maximize customer satisfaction and operational efficiency
– Handle all customer service and repair requests, ensure quick turnaround of quotations. - Oversee the planning and scheduling of all service interventions and ensure that all parts are available before confirming dates with customers
- Actively monitor, manage and minimize work in progress (WIP)
- Promote forward planning and ensure that all field service technicians are fully utilized.
- Ensure that all service orders are completed within the agreed time frame.
- Ensure regular updates to internal and external customers.
- Confirm visit dates and inform customers of any possible
- Ensure that all customer contact information and machine location information is updated and maintained in CCS, to ensure installed base information of a high data quality.
- Take an active role in suggesting continuous improvements to workflow, work processes and procedures.
- Ensure that the CCS system is always kept up to date, all service activities (in warranty, out of warranty and chargeable) including courtesy visits are registered.
- Ensure follow up with technicians on daily progress and ensure that any problems are reported to the Managing Director.
- Follow up with customers after each intervention, escalate customer concerns to the relevant internal people.
- Identify staff training requirements and co-ordinate training activities for all service staff.
- Ensure that all Service plan and warranty administration is processed correctly and timeously.
Minimum requirements:
- Matric + Relevant trade qualification or similar by experience
- Proven Supervisory skills
- Experience in Production- and/or Service scheduling in a similar industry.
- A working knowledge of MS Office programs, including Excel and MS Word.
- Be familiar with a fast-paced customer focused environment.
- To ensure an efficient and profitable service process is in place to meet customer service expectations.
- Must be able to manage multiple priorities with flexibility, a positive attitude and strong commitment to customer satisfaction.
- After hours on-call responsibility may be required from time to time.
Salary offer: R55K TCTC
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