George: Onsite Support and Installation Technician posted by Headhunters
Posted on 2025-07-04 00:00:00
| Employer | Headhunters |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / George |
Job Summary
Our client, an IT company servicing the hospitality industry, is currently looking to hire an Onsite Support and Installation Technician based in George, Western Cape.
Requirements:
- Grade 12 / Matric is essential.
- A+ and / or N+ certification or equivalent technical experience.
- Minimum 1 years experience in IT hardware support or onsite technical installations.
- POS, retail, or hospitality technology experience preferred.
Responsibilities, but not limited to:
1. Onsite Support and Troubleshooting:
- Provide onsite support for new installations or escalated support issues.
- Troubleshoot and resolve basic hardware faults (e.g., printer failures, device disconnects, power issues).
- Replace faulty components (e.g., power supplies, printers, terminals) when required.
2. Hardware Installation & Hardware Setup:
- Perform onsite installation and setup of POS hardware components onsite (terminals, printers, scanners, cash drawers, kitchen display systems, etc.).
- Mount and connect devices to required peripherals (LAN, power, network switches).
- Ensure that all POS devices are physically and technically operational prior to go-live.
- Install and secure networking equipment.
3. Onsite Configuration and Testing:
- Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
- Load and configure POS client software (under guidance of internal team).
- Conduct full onsite testing of hardware functionality before handover to support or client.
4. Client Liaison and Go-Live Support:
- Represent the company professionally while onsite.
- Provide guidance and brief user orientation during go-live or handover stages (Occasionally).
- Communicate client concerns or potential risks to internal project/support teams.
5. Documentation and Feedback:
- Accurately complete hardware installation and service checklists.
- Log work completed (photos, notes, client sign-off) using the internal system or mobile app.
- Report any irregularities or follow-up actions to the Installation Coordinator or Onsite Support and Installation Manager.
6. General:
- Collect and return hardware stock from office as needed.
- Maintain company-issued tools, devices, and vehicle (if applicable).
- Participate in internal training or technical refreshers.
- Assist during major upgrade or multi-site rollout projects.
Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.
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