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George: IT Support Technician

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Job Description

Description: User Support & Helpdesk Provide technical support to end users (hardware, software, and network-related issues) Log, track, and resolve support tickets within agreed SLA timeframes Diagnose and troubleshoot desktops, laptops, printers, and peripheral devices Provide on-site and remote support to users Hardware & Software Support Install, configure, and maintain PCs, laptops, printers, and mobile devices Install, configure, and support operating systems (Windows / macOS) Install, update, and maintain standard business software and applications Perform routine system checks and preventative maintenance Network & Connectivity Assist with basic network support (LAN/WAN, Wi-Fi, cabling) Troubleshoot internet, email, and connectivity issues Assist with router, switch, and firewall configuration (basic level) Systems & Security Assist with user account management (Active Directory, email accounts, permissions) Apply security updates, patches, and antivirus solutions Support backup procedures and data recovery processes Adhere to IT security policies and best practices Documentation & Administration Maintain accurate documentation of IT assets and configurations Update user guides and technical documentation Assist with IT procurement and stock control Requirements: Grade 12 (Matric) Relevant IT qualification or certification (A, N, IT Support, or similar) 13 years experience in an IT support or helpdesk role Valid drivers licence (advantageous) Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!

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About IT / Computing / Software Jobs in Eden

The IT and computing industry is a vibrant sector in Eden, South Africa, with a growing demand for skilled professionals to drive innovation and technological advancements. Typically, job seekers in this field can expect a strong career foundation in areas such as software development, data analysis, and cybersecurity.

Generally, salaries for IT and computing professionals in Eden fall within broad ranges that vary depending on factors like experience, company size, industry sector, and specific role requirements. While it’s difficult to pinpoint exact figures, salaries often range from R200 000 to R600 000 per annum for entry-level positions, with senior roles commanding higher salary brackets, typically ranging from R500 000 to R1 000 000 per annum or more, depending on the individual’s expertise and industry demands.

Common skills required for IT and computing roles in Eden include proficiency in programming languages such as Java, Python, or C++, knowledge of software development methodologies like Agile or Scrum, experience with data analysis tools like Excel, SQL, or Tableau, understanding of cybersecurity principles, and familiarity with cloud-based technologies. Additionally, skills in areas like mobile app development, artificial intelligence, and machine learning are often sought after.

The IT and computing industry is a common employer across various sectors, including the financial services sector, technology industry, manufacturing sector, and more. These roles can also be found in government institutions, educational establishments, and non-profit organizations. As the digital landscape continues to evolve, it’s essential for job seekers to stay adaptable and committed to ongoing learning and professional development.

Career progression paths for IT and computing professionals in Eden often involve moving into senior technical roles, taking on leadership positions, or transitioning into management or consulting careers. Many companies also offer opportunities for training and upskilling, allowing employees to expand their skill sets and advance in their careers. With the constant evolution of technology, there is always a need for skilled IT professionals who can drive innovation and growth in various industries.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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