Job Description
About the Role
We are seeking a highly skilled Customer Agent to join our team in Germiston. As a key member of our customer service team, you will be responsible for managing large volumes of incoming calls, emails, and face-to-face interactions with consumers. You will also be responsible for handling consumer queries, providing solutions, and maintaining accurate records.
Key Responsibilities
- Manage large amounts of incoming calls/emails and face-to-face interaction with consumers.
- Handle consumer queries, provide appropriate solutions and alternatives within the time limits; follow through to ensure resolution.
- Keep record of consumer interaction.
- Identify consumers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with consumers through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods/tools.
- Booking-in repairs and sending the daily job card report.
- Ensure you close all the collection vouchers when booking-in units.
- Ensure that all the repair notes are captured on Sage.
- Ensure that all the repairs are repaired within SLA.
- Ensure the use of Rate myself service.
- Ensure that credits are processed within required time frame.
- Management of all the stock received & dispatched.
- Update the consumers & customers regarding their spares orders and repair statuses daily.
- Ensure all necessary paperwork is attached on EDMS.
- Weekly reporting of spares orders.
- Product training to internal and external stakeholders.
Requirements
- Minimum: Matric qualification/ Grade 12
- Proficiency in English
- Computer Literacy (MS Word, Excel, etc.)
Qualifications
- SageX3 experience is beneficial
Salary & Benefits
(No information provided)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Ekurhuleni
The administrative, clerical, and secretarial profession is a vital backbone to the functioning of various industries in Ekurhuleni, South Africa. Typically, these roles are found across different sectors, including finance, technology, manufacturing, and public sector organisations. The demand for skilled administrative professionals remains steady, driven by the need for efficient management and administration of day-to-day operations.
Generally, administrative assistants can expect to earn a salary range of R15 000 to R30 000 per annum, with variations depending on factors such as level of experience, company size, and industry sector. It’s essential to note that salaries can fluctuate widely, and actual figures may differ significantly from these broad estimates. Experience, qualifications, and industry-specific requirements often influence salary ranges.
Common skills required for administrative roles in Ekurhuleni include proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), experience with computer software applications such as HR management systems or accounting packages, excellent communication and interpersonal skills, strong organisational and time management abilities, attention to detail, and basic bookkeeping and accounting skills. Other valuable skills may include data entry, customer service, and analytical skills.
Administrative professionals are in high demand across various industries, including financial services sector, technology industry, manufacturing sector, and public sector organisations. These roles offer opportunities for growth and development within the organisation, as well as transferable skills that can be applied to other sectors or industries.
Career progression paths for administrative assistants typically involve taking on more responsibilities, developing additional skills, and progressing to higher-level roles such as team leader or supervisor. Opportunities for professional development may include attending workshops, training sessions, or pursuing further education in related fields. With experience and the right skills, administrative professionals can transition into leadership positions or pursue careers in human resources, project management, or other related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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