Grahamstown: Lodge Manager

May 10, 2025 Catering / hospitality

Grahamstown: Lodge Manager

Posted on 2025-05-10 00:00:00

Employer	Unspecified
Category	Catering / hospitality
Location	Makana / Grahamstown

Job Summary

Key Responsibilities: Oversee daily operations of the lodge, ensuring smooth and efficient service. Manage all aspects of guest services, ensuring the highest level of luxury and satisfaction. Lead, train, and supervise lodge staff, fostering a collaborative and high-performance team environment. Ensure that all lodge facilities and services are maintained to 5-star standards. Coordinate with the kitchen and housekeeping teams to ensure exceptional dining and room experiences. Manage guest requests and special arrangements, ensuring their needs are met promptly and professionally. Ensure health and safety standards are maintained across the lodge and within staff practices. Act as the primary point of contact for guests, addressing any concerns and handling guest feedback effectively. Provide administrative support, including managing budgets, inventory, and ensuring operational costs are controlled. Ensure staff are properly trained on lodge operations, service standards, and safety protocols. Step in as Relief Lodge Manager during the absence of the primary manager, maintaining the high standards of operation and guest experience. Requirements: Proven experience as a Villa Manager, Lodge Manager, or in a similar luxury hospitality role, within a 5-star or remote environment. Strong leadership and interpersonal skills, with the ability to manage and motivate a diverse team. Exceptional guest service skills with a focus on attention to detail and luxury hospitality standards. Excellent organizational and time-management abilities to manage multiple tasks and staff effectively. Strong problem-solving skills and ability to handle guest concerns and operational challenges. Knowledge of financial management, including budgeting and controlling operational costs. Ability to adapt to a remote, high-pressure environment while maintaining a calm and professional demeanor. Excellent communication skills and a positive, proactive attitude. Experience working in a remote lodge or safari environment is a plus. A valid drivers license and the ability to drive a 4×4 vehicle in off-road conditions is a plus.

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Grahamstown: Lodge Manager

May 9, 2025 Catering / hospitality

Grahamstown: Lodge Manager

Posted on 2025-05-09 00:00:00

Employer	Unspecified
Category	Catering / hospitality
Location	Makana / Grahamstown

Job Summary

Key Responsibilities: Oversee and manage daily lodge operations, ensuring smooth and efficient service across all departments. Deliver outstanding guest service and handle VIP requirements personally. Lead, train, and motivate staff to uphold high standards of service and professionalism. Manage lodge budgets, stock control, and reporting. Oversee health, safety, and hygiene compliance. Act as the primary point of contact for guest feedback and resolve issues promptly. Work closely with the marketing and reservations team to maximize occupancy and guest satisfaction. Requirements: Proven experience in a similar managerial role within a lodge, resort, or high-end hospitality environment. A natural flair for hospitality with a warm, engaging, and hands-on approach. Strong leadership, interpersonal, and communication skills. Financial acumen and experience with budget management and reporting. Flexibility to work in a remote environment and handle operational challenges proactively. A passion for wildlife, conservation, and delivering authentic guest experiences. What We Offer: Competitive salary with live-in accommodation. The opportunity to work in a breathtaking environment alongside a passionate, committed team. Career growth within a well-established hospitality group.

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Grahamstown: Lodge Manager

April 17, 2025 Catering / hospitality

Grahamstown: Lodge Manager

Posted on 2025-04-17 00:00:00

Employer	Unspecified
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Job Summary

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Posted in Catering / hospitality, Jobs in Grahamstown, Jobs in Makana

Tagged Catering, hospitality