Kendrick Recruitment is currently seeking a professional and service-driven Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The successful candidate will play a key role in ensuring an exceptional guest experience from arrival to departure, upholding the highest standards of hospitality and communication.

Key Responsibilities:

• Warmly welcome and introduce guests to the estate

• Manage guest check-ins and check-outs efficiently and professionally

• Coordinate and communicate guest information to all relevant departments

• Assist with restaurant, tour, and transfer bookings, as well as itinerary planning

• Maintain accurate guest information and rates in the system

• Update and manage guest profiles using Protel

• Prepare welcome letters and registration cards

• Maintain and manage daily itinerary documentation and call logs

• Handle guest inquiries, calls, and concerns promptly and effectively

• Assist with lodge reservations, messages, and liaise with Spa, Housekeeping, and Restaurant departments as needed

• Ensure accurate booking, tracking, and charging of all guest transfers

• Support restaurant bookings on Dine-plan as required

• Perform thorough handovers between early/late shifts and Night Auditor

• Assist with Night Audit duties twice a month

Requirements:

• Hospitality Certificate or Diploma

• Minimum of 23 years experience in a similar front-of-house or guest relations role

• Excellent administrative and computer skills

• Strong command of English, both written and spoken

• Outstanding interpersonal and communication abilities

• Strong customer service orientation and people skills

• Ability to interact professionally with high-profile guests

• Well-groomed, friendly, and confident demeanor

• High attention to detail and exceptional organizational skills

• Ability to remain calm and focused under pressure

• Proactive attitude and strong team player

• Must have reliable transport to and from work

If you are passionate about hospitality and committed to creating memorable guest experiences, send your CV to Kendrick Recruitment to apply.