Hartswater: Restaurant General Manager (Succession Pathway x2)

About the Role

The Restaurant General Manager position at TradeOn SA offers a unique opportunity for career growth and development in the hospitality industry. This role is part of our succession pathway program, designed to equip talented individuals with the skills and knowledge necessary to excel as leaders within our organization.

Key Responsibilities

• Build People Capability: Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential.
• Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance.
• Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition.
• Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly.
• Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.

Requirements

Minimum Grade 12 / Matric. Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field. Essential: 3-5 years’ management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts.

Salary & Benefits

Not mentioned

Performance Indicators

• Employee Engagement Score
• Bench Strength
• Internal Promotions
• Training Completion & Certification
• CHAMPS/ROCC Audits
• Customer Complaint Resolution Rate
• Operational Routine Compliance
• Sales Growth vs Budget
• Restaurant Profitability
• Brand Initiatives Executed