Hartswater: Restaurant General Manager (Succession Pathway x2) posted by TradeOn

About the Role

TradeOn is seeking a Restaurant General Manager (RGM) to join our team in the Northern Cape region. As a key member of our leadership team, you will be responsible for managing a restaurant, building a great team, ensuring customer satisfaction and profit maximization. This role offers a structured succession pathway, providing opportunities for growth and development within the company.

Key Responsibilities

• Build People Capability: Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard.
• Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance.
• Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition.
• Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly.
• Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.

• Deliver a Consistent Customer Experience
• Ensuring CHAMPS and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards.
• Forecasting inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs.
• Guiding Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading.
• Tracking, analyzing, and identifying root causes of customer complaints, SWS performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach to address issues and sustain standards.

• Grow the Brand, Sales and Profits
• Ensuring the team delivers strong sales performance, operating efficiency, and consistent business results.
• Managing staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency.
• Ensuring restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades.

Requirements

• Minimum Grade 12 / Matric
• Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field
• Essential:
• 3-5 years management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts.
• Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS systems and operational reporting tools

Qualifications

• Formal education/certifications. If NONE mentioned, SKIP this entire section.

Salary & Benefits

• ONLY if mentioned in original with actual numbers. If not mentioned, SKIP this entire section.

Important Information for Candidates

• Initial Training: All successful candidates will undergo a structured training program at Douglas, Hartswater or Schweizer for 6-9 months.
• Passing Requirement: Progression to the full RGM role is conditional on successfully completing and passing all training modules and assessments.
• Mobility Requirement: Post-training, placement may occur at any Northern Cape restaurant based on business needs.
• Succession Plan: Typically, 1-3 months depending on performance, readiness and business needs.