Hartswater: Restaurant General Manager (Succession Pathway x2) posted by TradeOn

About the Role

The Restaurant General Manager (RGM) role at TradeOn offers a unique opportunity to build a great team, ensure customer satisfaction, and profit maximization in a fast-paced restaurant environment. The RGM will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Key Responsibilities

• Build People Capability
• Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential.
• Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance.
• Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition.
• Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly.
• Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.

• Deliver a Consistent Customer Experience
• Ensuring CHAMPS and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards.
• Forecasting inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs
• Guiding Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading
• Tracking, analyzing, and identifying root causes of customer complaints, SWS performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach to address issues and sustain standards.
• Planning and executing restaurant marketing initiatives; ensuring effective execution of promotions to build traffic and grow sales
• Driving Customer-Focused Culture by setting the tone for a customer-first mindset, recognizing great service, reinforcing hospitality behaviours, and holding all staff accountable for delivering a superior customer experience.

• Grow the Brand, Sales and Profits
• Ensuring the team delivers strong sales performance, operating efficiency, and consistent business results.
• Managing staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency.
• Ensuring restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades.
• Accurately complete forecasting, budgets, and action planning to deliver business results.
• Supporting and executing new company initiatives and track results, ensuring effective rollout and adoption by the team.

Requirements

• Minimum Grade 12 / Matric
• Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field
• Essential:
• 3-5 years management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts.
• Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS systems and operational reporting tools
• Excellent understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment.
• Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
• Willingness to work shifts, evenings, weekends and public holidays in line with business needs
• Flexibility to work at any Restaurant within Northern Cape region based on business needs

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this role.

Salary & Benefits

• Salary details are not mentioned in the original job description. If applicable, please provide the actual salary range or details.

Application Close

Applications close on 16 February 2026.