Johannesburg: Claims Handler posted by Hire Resolve
Posted on 2025-07-27 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other Finance/Accounting |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities
1. Claims Processing
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Register motor and non-motor claims (personal and commercial).
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Appoint assessors and confirm policy cover.
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Manage claims through to final settlement.
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Gather relevant information from clients and involved parties.
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Verify claims against policy cover and terms.
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Consult internally to determine claim outcomes.
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Communicate decisions to clients in writing.
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Refer complex claims to specialists (e.g., loss adjusters).
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Determine claim merits through investigation.
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Settle claims within authorised limits to prevent loss.
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Adjust reserves continuously and ensure accurate system updates.
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Coordinate support services:
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Car hire for non-drivable or stolen vehicles.
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Contractor assistance for critical documents.
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Manage salvage and recovery process.
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Maintain detailed notes and file records for each claim.
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Ensure all data is accurately captured on relevant systems.
2. Customer Service
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Provide clear, timely communication to clients and service providers.
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Resolve complaints and queries promptly (internal and external).
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Deliver a seamless, positive claims experience.
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Submit insurer feedback and reports within agreed timelines.
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Maintain sound working relationships with clients, insurers, and service providers.
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Update underwriting details post-claim (additions/removals).
3. People and Culture
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Align with company culture and values.
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Share knowledge and mentor colleagues as needed.
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Collaborate with the claims team to meet service standards.
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Follow work routines aligned with operational plans.
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Contribute to the development of new service standards and procedures.
4. Process and Technology
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Adhere to all company policies and procedures.
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Continuously identify and recommend process improvements.
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Maintain DOFA confirmation (FSB).
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Experience with Cardinal 360 system is an advantage
Requirements
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Matric (Grade 12)
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Relevant NQF Level 5 Qualification
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RE5 Examination Level 1 (Completed)
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Commercial & Personal Lines: Class of Business Certified
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Minimum 2 years experience in a claims role with settlement mandate.
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At least 5 years experience in the Short-Term Insurance industry.
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In-depth knowledge of the Short-Term Insurance industry.
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Strong understanding of financial services and regulatory frameworks (FICA, POPIA).
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Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
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Familiarity with internal policies and compliance standards.
Please Note, if you don’t match the Requirements or Industry, you won’t be consider for this role..
Benefits
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Contact Hire Resolve for your next career-changing move today
- Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
- Send me your CV on (***)***-****31 (Whatsapp)
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
- Please use “Claims Handler“ as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise
Click Go Apply to apply online!
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